SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are so cute they are to die for. Comfortable fit was perfect I am so pleased
I wrote out my slippers again. Very comfortable, beautiful, light, warm. There is one but! The quality of the sole leaves much to be desired. After 5 months, the upper layer of the sole, in the area of the heel, rubbed. But it's not critical. Slippers wear
Ogomnoe thank you! Fast shipping autumn slippers very much! And took the correct! 40-41 on 38!
Arrived but I n'ai not have time to recover my parcel. The store told me me refer to receive the package.
Buy a gift to his wife, she liked, the size of the trailer fits the description, the time went about a month
Slippers are great, a 40 size took 42/43, fit perfectly. Come quickly, for 2 weeks. Thank you very much, I am very happy!
Lovely Slipper cat I love a lot your website awesome super interesting thank all Ali espress I love♥♥♥♥♥Wholesale kisses❤️❤️❤️ Regards me pequignot I love♥♥♥♥♥♥♥♥Your website super nice awesome interest thousand thanks still has all Ali espress I love♥♥♥♥♥♥♥♥♥♥♥♥♥
Super slippers good quality and comfortable allows you to go out without having wet feet
Dugé kladnno tilittno. The front-facing Buli Siri Z rozhevimi koshenyatami, wore Myge two rocks. Rozheviy deshchto the new night in the photo, the contrast of the koloriv bilsh virazniy, ale on the comfort of the train. Same taking up m'yake TA зручne, on my foot 26,5 cm at the very time. On the rise it is written 42/43 rosemir, a poisonous for me to take a picnic. Reviews by the length of kilkoch dnev, and from delivery dovelosya pochati 4 city. Taka zatrimka POV 'masana Z Vinoya in kraikiy. Yak thilki lowerspecificity of a companion has rolled out to a robot, literally for a Kilka dniv tapuli VJ Buly in MENA. The salesman himself sold termn to the zachistu goods, start the Yde on contact. I recommend the product and the store. Uncle for comfort and comfort
They arrived in 20 days, very comfortable material and good make-up
Lovely home warm slippers, fast delivery to the Krasnodar Territory, for 1 size they are small size take stock
To Germany went 2 weeks. Slippers are good, soft. on the German size 41 bought 43 sat in the butt
As described, highly recommended
I regularly order these slippers. They are cute very comfortable and do in large size. In addition the sending is very fast
The sneakers are not bad, soft, they measure decently (at 40 size ordered 42), because of this they look quite large and wide, but for the house in a cool time. Paid for the order on January 21 (650₽., now almost 2 times more expensive), the store has been processing the order for a long time, wanted to cancel the order already, but it's almost 3 weeks (!!!)) was sent. On one Slipper is not completely sewn application, I had to sew manually, as they will show themselves in the sock-I will write after use. Today's price they are not worth definitely!
The goods are excellent! Better for size larger. The store did not fail.
The package arrived before expected thank you store! The quality is fine, they are very soft, order a larger size than usual. I recommend them!
Slippers as in the description, only be careful with the size. I missed, wrote to the store and he sent me a bigger size. Thank you very much!
Cool, soft, warm
Excellent sneakers, only take two sizes larger. I order the second time, for a gift, I did not have time to take pictures, already took.
Sneakers are cool, the size matches, the delivery is fast. Recommend
Everything is fine, the delivery is super fast. On my 38 Well and tightly sat 40/41, more and no need. Malomerki.
Delivery in time. Size fits. Very satisfied
Very comfortable, soft slippers Thank you very much I will still order