SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly enough, packed standard, nothing during transportation was not damaged. On the leg came up perfectly, the dimensions in the table are correct. Why only 4 stars? Because the slippers were stuck in places, but if they are neatly cut, everything will look great, plus there is a light smell of rubber from the sole, although with time it will be be be Now a little more about the pluses: the embroidery is even, it is done neatly, the sneakers are very warm, which is a big plus for me (because they always freeze their feet)) If there were no these small roughness, would put 5, but for now 4.
Comfortable, good on a full leg. The old ones are sent to the cottage, and the houses are new
Quality is good, correspond to the picture, very warm, small size
Slippers Super, soft, comfortable
Slippers liked. Soft, approached the size. At 39 ordered 42. Malomerit.
Excellent!
Is the third pair I buy… too beautiful and too comfortable. Numbers correspond perfectly and the power strip deforms No. The board.
Sneakers Super!!! 44 size approached the Russian 42 with a margin.
Excellent! They are beautiful! I ordered them on the 29th of Diciemre of 2021 and they arrived at me on 21 January 2022 in coahuila mexico. The greys buy them for me, I ordered size 37 and my foot size is 23.5cm although it measures 23 cm, as I see them fair (no hosiery). For comfort next time I 'd ask for a bigger number but I wouldn't want to risk being too big. I hope the person who gives him the black ones will fit him as he wears the 27th and buys 43
Not the first such slippers I order. My daughter also wears similar ones. Quality is excellent
Slippers such as in the photo, but very little, at its 37, 5 ordered 43, I love that they were free, they are slightly, a little 0.5 cm large, but I on the width of the average fullness, I recommend the store.
Slippers Super! Warm, soft, quality at altitude! The only thing did not guess a little with the size, but still Oei Super!
Very cute, but you need to order a bigger size, otherwise are small!
The sneakers are soft, warm. took 40/41 size at 39, it was possible to take a bigger size.
In relation to price quality are OK, they are comfortable
Slippers are very cute, the seams are neat. I took on 36.5 size 36/37-me completely butt. So I advise you to take on a larger size. Slippers are soft. Rubber sole, does not slip. And they came pretty quickly.
Super for the second time we take the quality of excellent fast delivery of the store I advise
Pleasant positive slippers. I hope they will last a long time. Soft and comfortable.
Warm slippers. The size of 24.5 cm is slightly small. Liked
Great product, really very happy with my purchase, not disappointed at all. Quality is at the rendezvous, I recommend the product and the store.
Slippers fit in size Really liked Thank you
Delivery month NP. on the foot of 24 cm our 37 p took 39 R as I love that the big ones were, came on the sole 38-39 R, it's not clear why, it's like, sewn OK.
Slippers are cool! At 41 size came up perfectly. Thank you!
Tapulas are ideal. at 40 size take 42. thank you very much to the store.
Very good slippers, soft, comfortable, gentle. But I advise you to take a larger size. The track was tracked from the first day and in Russia too. I definitely recommend the store. We reached Sochi in 19 days.