SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is just fire, thank you. All as in the picture, cozy. You feel like a Kiki witch right away.
Очень классная сумка. Сделана очень хорошо. Внутри подкладка. Все швы аккуратные, ткань очень приятная.
The bag is high, do not envy, so balddish that you can not pass words. I'll say one thing, I'm happy with the purchase. I haven't tried it yet.
Arrived handbags in 11 days, the fastest delivery that I remember. On the quality I can not say anything, came to the address of the girlfriend, personally did not feel, but I'm sure I liked it.
Cute and fluffy bag. Size ok, the cell phone inside. Good bargain.
Handbag is very cool! Such a sweet lamb! Stitched qualitatively. The strap is adjustable, you can make the length such that the handbag hang around the thigh. Delivery fast-less than two weeks.
super cute !!
Muy Linda bag arrived fast
Tal y como dice la descripción. Es precioso y la correa es cómoda. Cabe el movil la cartera y alguna cosa más como unos cascos, etc. Estupenda
Handbag is small, under the phone, keys and all sorts of small things. The quality is good, the accessories are durable. We liked it. It looks interesting.
Quickly delivered. Very good quality: inside the lining and sewn well, the ears are dense .. Chernysh is also super-cute .. There is a phone, keys, a small wallet, a small notepad, lip gloss (the most necessary) .. Very satisfied with the purchase! Thanks <3
So cute and came surprisingly quick
super cute bag charm is adorable
Exactly as in the photo, soft, quality. Small, but the phone, keys, lipstick, headphones, passport and a small purse fit
Little bag too cute I love Fast Delivery
Everything corresponds to the picture. It looks cool, but 1 minus a little crumpled, I think it's easy to fix.
Ha llegado mas antes de lo que pensaba
As in the photo very pretty, very delighted with my order, good quality even if there are some sewing defects, to carry small things is great, I did not contact the store
Very cute, it looks a little bigger in the picture but still great
Songs was my order from the mailbox gestollen. About 5 star. The dealer can do.
Funny) as in the photo) delivery is relatively fast.