SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Smaller than I expected and when I wear ears do not stand, as in the photo, but hang, but, the bag fire, really liked and raised the mood
Good quality, looks nice. You can’t fit a regular water bottle in but only because it’s a little too long. You can also regulate the length of the shoulder strap :3
Large Box Fully super saving cuteness A little thin For shipping Pororo shipping fluffy
Today I received a handbag. She's great. Bought for winter: for mobile phone, documents, Keys. The quality is excellent. Everything is sewn neatly. I ordered it with a toy-it's just a miracle. I'm happy with the purchase for 100%. Thank you so much!
Beautiful
The bag is very sturdy and strong, it hold its shape and can carry many little items without any problem. It is super cute and worth the money. The ears do flip over on the face so you have to add something to make them stand
The bag is good quality Want Megafon long delivery, you to this store)))
It came super fast, very nice and good quality. True to description and image, it's even bigger than I imagined.
She is beautiful bag has good size. And came well packaged and super fast. For the video to see my profile @ 1coisalegal. Have video of it. She is very beautiful♥
beautiful!!! I am very very happy!! it took roughly 2 weeks to arrive. I am very happy!!
nice and fluffly bag
Wow!! I love this bag !! It ended up being like ~$10USD which is AMAZING for the quality. It’s a good roomy bag, but it doesn’t have any inside lining or inside zippers for stuff. You have to use one strap and make the other smaller if you want it to be a shoulder bag tho. Took 11 days to get to me which is a marvel of globalization.
Perfect! Looks perfect and fast delivery
Great product good value for money sends fast I recommend :)
very cute purse. slightly smaller than expected but excellent quality!
I love it.❤️ Is soft to the touch like the accompanying key chain, although the keychain eyes were a little loose but I glued them with glue without any problems.
It's a little smaller than I expected but it's very nice and very good quality
Recommend! Very nice bag, came quickly, the seams are even, there is no unpleasant smell
Looks like a stuffed animal. Good stuff.
The bag is very soft and cute. It is of good quality and roomy. Only the belt (strap, handle Xs as to call) I did not like it very much, but it's easy to change to another one.
Came in 6 days! Keeps the shape well. The ears are crumpled, but they can be straightened. Very satisfied with this purchase!