SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool children's slippers! Stitched without smell quality at a high level! Successful sales to the store!
Everything looks good except one shoe is a little bigger than the other.
Hs
Good, the size corresponds to the size grid
Beauty
Slippers are good, but they did not fit me, and the color was not sent, but it was compensated, saved
Awesome slippers! Came quickly, the quality is really cool, warm soft, but the shape is kept, do not crumple. Beautiful, I will definitely order more. The child is very pleased. only the daughter has the size of the leg 21, I took 22-23, and went perfectly, so I advise you you
They're too pretty. My daughter loves them. She doesn't part with it anymore.
One slippers is slightly larger than the other. But norms. Beautiful
Duge beautiful. i recommend.
It arrived earlier than I expected and the quality is superb. This is the best present for your child, it even looks more beautiful in reality than in pictures. My son totally loves it. Too fine
Wonderful slippers. i hope fit
They are very soft and very pretty I love them
. Shoe top . Very sweet . Heater Size matching
Cool sneakers, correspond to the description. Gray size 28-29 inside 17 cm. The child's leg 16-sit well do not fly. The child is delighted. Full photo matching. I think that the price is adequate. I took for 667r. Order was tracked in general parcel from China.
My granddaughter is too big and so very much. I liked it.
Excellent!
Platinum Platinum lovely lady slippers four. Shipping wholesale washable Rayo
Top
I liked the child!
24-25 size is any 16 cm insole
Cool, soft. They turned out to be great, but nothing, we'll grow up
Good
Good product, fast delivery to Spain
Free shipping Fast. shoes cozy. Recommend!