SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, soft
Pleasant to the body, sat down well
Approached R. 50 set
Sweater really liked. Soft, does not fit, pleasant to the body, thin enough, but warm. fit perfectly. At its size 46_92/72/96 took M. Recommend!
The sweater received quickly, but with the size did not guess, great!
Material soft and cosy. Slim and heater. Measure right. Good sewing. מאד recommend
It's very warm and soft, I don't know if it's Kashmir but it's really one of the shopping q I 've made q hasn't disappointed me, some other time I bought a sweater and in the end I didn't like it from or with reference to the pictures q saw in the ads. The q if I have to say is that the carving is rather justified, if you have chest take it big
Bonito jersey
Came in 2 weeks Krasnodar, parameters 164 .98.78 .92, the size of XL came up normally, though it's not cashmere, synthetics, but soft, pleasant to the body, what an incomprehensible tag is present, of course in the store
It's very nice I like it very much today I received it thank you store
Super beautiful and good quality
Very prompt dispatch. Received in New Zealand in 15 days. I would recommend this store.
Quality, soft, thin, beautiful, washed neatly and dried on a towel. The color is blue wonderful! I'll order more!
Ну, не кашемир, конечно. Но в целом очень приятный, мягкий, тонкий. Ношу русский размер 44-46.
מאוווווד יפה ובאיכות מאוד גבוהה ממליצה בחום תודה מוכר
Свитер хорошего качества, согласно размерной сетке. Продавца рекомендую.
wonderful :) soft and cozy :)
Excellent sweater, soft, light. For such money is very good! Visually slim. Only I do not understand the design of the sleeves .. It is better to sew them
Blouse is cute, quality. The color is really slightly pink.
Very excellent! I recommend! Everything like a photo!
The blouse is soft, thin, neatly made. Size took more, so it was convenient to fill. The color is slightly different from the photo: In life it is rather apricot, with a gentle orange undertone.
Le chandail est très doux !Satisfait!Livraison rapide!Merci au vendeur
Nice, nice touch. Fast shipping
It's some kind of magic! Really cashmere tender sweater for 750 rubles. Shock! Thank you to the store for an excellent purchase. On my 46 size L is perfect, then the sleeves and back are in place. Love!
Consistent with the description. Blouse good quality