SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was very worried begin but they are really great, Thank you store!!! I recommend to everyone.Very satisfied with the purchase. the shoes are really comfortable. Thank you.Super super excellent
such a beautiful pair shoes, looks like the description and it's my size I'm satisfied.Shoes are good of quality . Fast shipping.This is very fast shipping,i will buy again
This is my first shoes ordered on Ali. They're perfect!. I recommend the store.The color is as on the description.We will order more from this seller.The goods came very quickly.
Spothank you
Shipping fast. I liked the shoes. I agree with all the delighted reviews!Shoes is super lightweight,the quality is good,, loved! .comfortable and BEAUTIFUL.The size is normal.
Best thing I have ever bought off here, amazing quality just like the pic and so flattering, !shoes are so cute!! And great quality.
Exactly as pictured, beautiful, comfortable and beautifully designed. I am very satisfied with the purchase from the recommended store.
The quality of the shoes is very good. The thread does not stick out. Good material, the size is perfect, everything is very good, very light to wear, the color is very good. i recommend it
The shoes are very beautiful, comfortable and of course very comfortable on the feet! The size is close to perfect. Neatly sewn, well packaged, no odor, tracks are fully tracked. Buy, I recommend!
The shipping was fast.Goods came before time. The shoes fits so well abs the color is so pretty! Recommend buying this now !!I would recommend to my friend .
today I received my parcel and it's very very nice my daughter is happy, just for the safe side I ordered 1 size bigger her size is 36 and I ordered 37 so its a 1 size bigger but she will manage to wear it after few months she loves it.
I loved them, the perfect size, very comfortable
They look cool, i am so happy use less money to buy a good shoes . .The shoes are great, the 38 feet are nice and not tired.The size of the shoes is very accurate. It is the same size as the size chart.
Very low lift, on a thin leg.
I was waiting for these sandals, but alas. I thought they would be wider, and they turned out to be on a thin leg, with a small lift, my foot with the tension entered, and the strap does not even go with with! In appearance, they look like for older age, not for young people and I was hoping that they would be large in volume. very, very sorry. And you need to take a little more than you need, or then they are right in size.
Very light, bright, summer, all Like in the photo. Liked
I like it a lot because it is very well sewn all the sandals. Good quality and price too.
The girl is happy.Very cool shoes , wear amazing. super recommended.
After a time of use, the shoes continue to be seen as new, of very good quality and very comfortable, in fact they are better than as they are seen in the photograph. the number 23 foot agreement to the table that show is very accurate
Arrived confused, packing is not very good.
Everything is fine, it came quickly ......
Very light soft comfortable
love the shoe. same as in the picture. very comfortable.
They turned out great, and wild likes the gift.
As in the photo. size exactly according to the table. all perfet ! thanks. Seller recommend.