SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size took taking into account reviews for one more and did not lose, the fabric is thin, calculated under the skirt or trousers-very long
Хорошая кофта, на мне размер L, рукава не короткие, параметры ог 86 от 68 об 94 рост 168
Nice jacket! The color is bright! No smell! Looks expensive
Excellent turtleneck for those who like tight-fitting things) the color is steep Bright
The jacket itself is good, pleasant to the body, after washing does not shed, the color is as bright. But on my parameters 98/68/99, the height of 180 is too small
Кофточка супер, это не свитер это просто батник больше, тонкая, сидит отлично, размер лучше взять на один больше
Симпатичная кофточка, нежно голубого цвета, очень длинная и ещё тянется, на высоких будет идеально! Мой рост 158см, если опустить ее до конца будет мне почти как мини платье!
Put 5 check in for fast delivery and sending, came earlier than the scheduled date. But this is not at all such a jacket as in the description, thin, and the color is brighter, too, I will open a dispute
The jacket is ordinary, for every day, thin, there are extra threads, but it's not scary. For such a price there is no more sense to expect
The sweater is not bad, for its penny! But delivery is not worth the ruble. Long and in the end, this product was taken from the mail.
I ordered 01.12. the parcel came 14.12. The blouse is good, but very small. The size L is maximum at 44R. and so corresponds to the description exactly exactly as
Beautiful blouse, nice soft material, bright fuchsia color! Very stylish. I'll take in other colors more.
Excellent quality! But very small! I wear Xs, I ordered M and very tight! The length of the sleeves and T-shirts is good. The color is bright, as in the store's photo, delivery three weeks.
It turned out to me not enough, of course I get in, but it was better to buy a larger size. My parameters: og98, ob106, height 162. In general, for such a price of norms, as I wear wear. Shines through, the collar in color and material is very different, it is snow-white, and the shirt itself is yellow-white. It came quickly, I will wear it.
Cool jumper, the collar is slightly different from the main fabric, but still looks good, sent the same day, thank you to the store, came the goods, two weeks earlier than than than than
Excellent blouse came for a couple of weeks in Sochi
Quality is just a bomb! The material is very nice. Delivery fast... sat perfectly. Only length itself is very long
Майка с длинным рукавом. За свои деньги отличное качество. На свой s-m, рост 173 взяла L. Рукав, как видно-нормальный на мой рост. Майка тянется я думаю на любой размер)
For such money, the quality of the norms, if you have a big chest, will not fit, I will wear
Ideally, I really liked it, the color is very saturated, bright, the fabric is soft, pleasant to the body, natural, without synthetics, I'm here for example, that is not as knitted as in the photo (I do not like such sweaters), very not comfortable, warm, when I work so generally hot in this, On the figure and in general, this one sits well, which came, I adore such light, the fabric is pleasant to the body! I ordered another blue and white! For such a price, fire! Thank you