SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is well the texture is not bad and it keeps warm
The jacket is wonderful, the color is saturated, and the print even glitters a little. Very soft, pleasant, medium heat.
Great sweatshirt. Synthetics of course, but inside is very soft. The season will live and okay
Very soft inside the sweatshirt. For your money more than. Thank you store. Waited looking forward☺☺☺
Todo perfecto. Es más pequeña de lo que parece. Pero todo bien.
Hoodie warm, soft, quality fire, no less than does not smell, I recommend, delivered in 2 weeks
The order came very quickly!!!) Thank you very much Excellent jacket, soft, warm, cool. Definitely I will order more! On my daughter, like a dress Seller recommend
The jacket is mind-blowing, the purchase is 200/10 satisfied))) soft, does not smell
Картинка наклейка, свитшот синтетика. Но в принципе норм сестре на 54-56 размер большеват, но так и задумывалось
buen producto, acorde a la descripción, llego en menos de 3 semanas
Synthetics golimai of course) but on my 50 size just. Warm. Looks good.
This is an awesome fleece sweatshirt! Very warm. The drawing is not very clear. Thank you store. Recommend.
Excelente my daughter love it she have a tuxedo cat so this sweater fits great for her.
Very cool sweatshirt. Thin, but very warm. Drawing, I'm afraid that it will climb after 3-4 washing, but this is not accurate. It came in less than a month. I did not communicate with the store.
Beautiful and economical size L (better than getting a bigger size for jumpers) comfortable and cute for 9 euro there is arrived after twenty days
Пришло за недели 3, точно как на фото, размер ХХХL идеально сел и свободный, тепленький)
It’s sooo cute I love it
The print is not the best, but it is very cozy and warm. Worth your money
I just loved everything. The length of clothing and perfect with the description the fabric and very comfortable and delivery was before waiting with 20 days
So far super good. I loved the fabric and it looks well done. Suepr recommended