SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're not that comfortable.
perfect! I'm usually a 40 and I ordered 40-41 and they are perfect!
just like advertised.
At its 36, took 36-37, the size is the same. In terms of volume a lot of free space, although my leg is not narrow. The color coincides with the claimed. In general, the goods are satisfied, the quality is good
On the foot 25 ordered 38-39 size. It seems bigger in length, and in width so in general very
Shipping fast. Quality is good. At 41 the size took 44-45, it was necessary for a smaller size, bolshevats.
The 36/37 looks great on me. I'm 36.
great! so comfortable
I order already the fourth, excellent quality and ideal in size.
very fast shipping, arrived in 2 week to Canada, like the slippers, are very comfortable, my size is 9.5 and i order 42-43 and are a little bit big but is not a big deal.
They arrived in perfect condition. Very comfortable and the size specified, even for people with high instep.
Super fast, I arrive in 2 weeks in Chile. The truth is the same as the picture, I'm size 37.5 and I ordered the 38-39 and I look great.
Unfortunately for 37 too small. I had some bigger take. A make front, you can see in the photo. Otherwise, quality OK. Shipping relatively quickly.
If you have a thin foot you'll get a little big on the instep
The sneakers correspond to the description, the size corresponds to the table, soft. We went to Khabarovsk for 12 days. With the store did not communicate
I love the color and the size was perfect. Arrived fast, earlier than expected!
Excellent arrived just as it looks in the picture! The carving was a little wide, but happy with what I received!
Perfect product, delivered 10 days before the deadline, am super satisfied, use 36/37 and bought the 38/39 because the shape is a little smaller, so is the tip for those who want to buy
Slippers are exactly like I expected, approached my Russian Size 37 perfectly. Very light, almost weightless. The sole (platform) is high, I took just walk into the shower in the gym or in the bath, where the water almost on the ankle.
Slippers are excellent, the size grid of the store corresponds, delivery in the total parcel is 2 weeks despite the holidays. Recommend
It came super fast. It's probably a week. They came in a package a little crumpled, but I think they will straighten out. At 37,5 took 38-39
Everything is fine, only I myself missed with the size :) but will be homemade under a warm sock for winter
Duge class, reviews photos, delivery to Lviv for 3 types!!
Before Voronezh for 2 weeks, the quality is not straight, but it will come out, the main thing has approached a wide leg, I wear 37, took 38-39 and as you))
Normal slates, my leg is 26,5 cm (41,5 size). Took slates 44-45 (280mm) a little bit can be too big and then only because of the fact that the rubber band is too big and the leg does not fit in there 270 but I read that they are very small and took these. I'll leave them anyway. Made qualitatively sole cushioning very well when walking-very soft.