SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slippers on the bare leg, you can in socks, if without holes on the fingers. Not for a broad foot. The main thing is not to take white. I recommend that they do not sleep in them, it is not convenient.
The side cutout in the sneaker rubs the bone, little space for the heel. Of the pluses in moderation soft, quickly came to Kirov.
On foot 25,5 came up perfectly, but on a narrow leg a little hang out in the rise, you need to get used to a little fly
Soft and pleasant. The real size is 37, here came 38-39 in the order (looked at the reviews). On a full leg will be better, but I liked it also on my thin
Svidka reviews. Slippers m 'yagki. Rosemir is super. Pice 24 cm, ale in fact exactly at 37 rosemir 23,5 cm by oral.
Delivery to Yekaterinburg took 10 days. I took 290mm for the length of the foot 285-all clearly, and there is a stock of these remaining 3-5mm. Slightly narrow on my wide foot. When choosing, you focus on the length of the foot, not on the size, and you will be happy... and this works when ordering any shoes
For fine feet, the pied leg is too big. Ale I coupuvala for the winter, a warm sock of torque
Good slippers look good. Size fits. In the photo, the color did not pass correctly.
Really liked, soft, comfortable, the color is pleasant very satisfied
Exactly the same as the description, thank you very much
Good, but at 36 size 36-37 is too big! And they are on a wide leg
Emotions from the order are mixed. Ordered here two slippers with a difference of a couple of months. First came in pink, beautiful, very comfortable, all in size. Put a deserved "five." I saw these slippers mom, I wanted myself exactly the same, the same size 36-37, only gray. The order was issued in the same store, as there was a positive experience, and it seemed that here the same patterns. But it was not here, came sneakers, which were significantly different both in width and length (see photo). In short, they are smaller and already-they are not convenient. Contacted the store, he reported that he would send the second time large in size. The word kept, quickly issued the second parcel. On receipt it turned out that the slippers are exactly the same, they are the same small. We keep them, we give the mothers pink. The hand will not turn to put the seller a bad estimate, but nevertheless the story is unfortunately not with a happy end.
Good sneakers. Totally rubber. Monotonous. Wide. Size clear. The sole is thick, you can walk on the street.
True to size but narrow.
Took on the size more, at 37-38 ordered 38-39. Came well. As in the photo. For the pool is excellent, do not slip. Recommend.
Already the second I order, comfortable, soft, the size matches
The dimensional grid is accurate. At 35 size 23mm came 34-35(230mm). They are cool, comfortable. I'm happy)
Well arrived without snap
They're cool, for some reason I ordered 40-41 even though I am 38-39, I don't remember why, obviously they are a bit big. But other than that they are great!
Bright positive slippers for summer. Create a mood, comfortable for socks
The material is too hard!, I want to send back the shoes.
Sneakers look cool, but on my 38,5 it was worth taking 41.
I put on the sandals, felt discomfort, the back heels slightly go out on the right back edge and this is a little uncomfortable, I hope they are carried, but anatomical. Very high quality zipper packing
Sandals are Ok but not as cushioning as many coments make it look
The material of sleepers is tough, not soft, size also off,