SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер кофта, единственно тонкая. Просвечивает. На российский 42 оверсайз. Рукава на рост 174 отлично.
The blouse is made qualitatively, the threads do not stick out, but the material is synthetic. Very much electrified. Wool did not smell after washing. But the blouse itself is soft, pleasant to the body. It looks beautiful, just pat it.
Cool jumper, slightly shines through. My height is 158 cm, weight is 50 kg. On these parameters landing slightly free
The blouse is cool and sits well and very pleasant to the body and the color is pleasant, according to reality, excellent, but for some reason the label was not sewn, but with a sta with the store did not communicate
Хороший джемпер, приятный к телу, немного скатался внутри в районе подмышек.
Cool jumper, light and thin. My weight 47, height 160-looks free
тонкий трикотаж , приятного качества сшито аккуратно, заказом довольна
Excellent quality. There are 2-3 sticking threads but they are from the wrong side. Thanks store
For its price, very not bad. Synthetics, but quite poiatnaya, soft. Height 156.
Soft, beautiful, thin, most that! The jacket struck with its quality. Want now and other colors
The most delicate jumper, it is very neat, looks expensive. Knitwear is thin, gentle and pleasant to the body. To the quality there are no complaints, everything is sewn very neatly, there are no sticking threads. On my parameters 86-66-95/178 sat perfectly, oversize, the length of the sleeve is full even for high growth. The jumper is suitable even for large sizes. The parcel came in about three weeks, the track number was tracked.
Very thin jersey. I liked the quality. Most likely, as not strange in the composition there is wool,-the daughter immediately showed an allergic reaction. Shipping fast. I did not communicate with the store.
Half-head of thin-knitted material. Size L approached me (I wear European 42-44), but it does not sit as I would like, not butt, but not freely. I gave my daughter, her size 38, she sat down as I would like, an oversize. Consider when ordering that the size L fits on the European 38-40 and will sit as in the photo from the store. The goods came to Europe within 2 weeks. Qualitatively sewn, no complaints. The color is nice. Recommend.
Nice sweater, colors identical to the photos, size France : 40/42 in L.
The size approached. The goods are good, but thin so a little shines through
The blouse is thin enough, shines through. But in the composition of 30% Wool, 70% viscose. To the body is pleasant, soft, not prickly. From the sides there are cuts, thanks to them it is convenient to fill in trousers.
The product corresponds to the description, the material is thin, but very pleasant. The size is also accurate. In general, a good thing! Thank you store!
Pullover liked a little shines through, but in general, sipmpathic, there is even wool
The description is accurate, it was necessary to read more carefully. Width in the chest 54 cm, in the shoulders 60. Sewn normally, knitwear is thin. When fitting, the skin scratches, but I have not yet washed.
Jumper liked. Thin, light jersey. It turned out an oversize (M). In the composition on the tag is written 30% Wool/70% viscose. The strip fits. It's been two weeks. Reviews in Inst @ viktoria_ron