SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good shoes, ordering his wife is not the first time. store works fine.
Very comfortable, fast shipping.
Very light, nice sitting on the foot
I order already the 3rd time, on a full leg, yes with a length of 27.5 cm is difficult to find. These slippers are completely satisfied.
Everything is fine, corresponds to the description, delivery fast-to Irkutsk in 2 weeks.
Accordingly description, the size coincided
Slippers came in a joint parcel with other orders. I order not the first time, very comfortable to wear. I did not communicate with the store, I will order more
Slippers liked, beautiful and comfortable. The size corresponds to the claimed.
March 12 ordered, 14 sent. On March 24, the parcel came to South Korea. the package is a simple bag, but the helmets were not damaged. Come whole. Glued well, everything holds tight. Hats had a light smell, but quickly weathered. I have a stop of 24,5, an order of 250 cm is written 37-38 norms on the leg. Hats are cool, light, very comfortable. The sole will last not for a long time I think, because it's not rubber, but dense foam like. but for the season I think enough. And so I liked everything, super fast delivery, all the whole track all the way. No complaints. Boldly order
Beautiful, like the picture
Very light and comfortable. Good qulity
A little bit smaller then the declared size but still comfortable
very comfortable to wear so easy to move around in ...I am very pleased with the product. very very satisfied with.
Nice slippers. The size is really too big, but not critical. Delivery only 20 days. Great store. I recommend the product and the store.
Slippers are excellent, light. I take such not the first time. Quality is satisfied.
At 25.5 cm stop are great (but the sneaker is a bomb!!!! I will order all colors)!!!! OK
My favorite sneakers for the house. Do not knock on the floor, despite the dense sole. Do not get wet as rags if you leave the shower. Easy to clean. Enough for a year of continuous wearing
Went for a long time, more than a month. But it's because of New Year's holidays. The size ordered 35, which I wear, came a little more. But I still like them, beautiful color and quality is good.
I order not the first pair. Comfortable, do not rub. Washing in a typewriter. They serve about a year. On vacation took, along the street you can walk in them. But they wear out faster. Delivery is long, about 40 days
Cool! Size fits.
Such sneakers are very like. I order not the first time. We wear these with the whole family. In them and the beach is good, and at home is convenient. If you constantly wear, enough for a year, if periodically, then two. The sole, however, fades, but it does not confuse us at all. This store was ordered already seven pairs!
Corresponds to the description
I get another color