We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warm coat, and very beautiful, I use size M, weight 64 KL and 1.60 height and tenhos back wide and ordered XXL for use with other sweaters for low, was great
It is very beautiful pictured but in reality the quality is poor
Super fast, loved the coat warm very well packed and stylish.
Like the speed of delivery (15 calendar days) Coat came with the different color I had bought. The pattern is the same, no problem! Good quality, beautiful Excellent value for money Indicate the coat and the store!
Very good arrived quickly
Match the size description and picture. Like.
Very beautiful and good quality.
Very good, beautiful and hot
I am very happy with the coat bought. The size was perfect and corresponds to media presented on site.
Wonderful loved very beautiful arrived very well packed loved thanks I recommend wonderful
The coat is beautiful, exactly as the picture, recommend
Perfect purchase like
My mom loved it
Great product, forced inside excellent product
Like, not regretted
Excellent jacket, synthetics, but pleasant. To winter clothes does not apply, very thin. The color corresponds completely. Fast shipping. Recommend.
Great as writing
Wonderful loved the coat perfect
Coat excellent. Fine workmanship, warm, vivid and expressive. Arrived with 18 days. Have 1,58 weight 54kg. Size M was perfect for me and my daughter that measures 1,55m and weighs 51kg. Totally recommend buying hull and the store for sure!!!