SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
Muy hermoso, cómodo y buena tela. Lo recomiendo!
super lindo, tal cual la imagen
Wonderful!
The spectacular fabric
Really ame, it's my first time buying costumes for this platform and the quality of everything was great, apart the very well distributed sizes
It's very nice, the measurements match. The only thing different is the color of the top that is a little less bright than the photo
It's nice but size L equals an M and fair
Amazing! For my measurements 90-73-103 size L is just perfect! THANKS SO MUCH! WILL ORDER AGAIN.
Very nice I charm, for a people with bust size b 100cm if you have size L and the bottom fits well for a size 30 pants (Peru) 95cm hip approx
The color of panties is totally different photo of you. The size is OK.
Beautiful, good fabric
Just tried, the jersey looks good quality and well cut the size M corresponds well for a French S.
Great quality and fits perfectly, I will be back to get some more.
Very nice is equal to the photo
Nice one
Good swimsuit
It's not like in the picture.
Very good quality
Very good as the picture
The upper part is made by the type of top, in front there are ties. Lamochki with ruffles-wings, look very cute. And the area of the chest there are paralon vставоchki, if desired, you can remove. Melting go with an overstated waist, by the type of retro style. On the sides are original cuts. On the gusset sticker. The product corresponds to the photos of the store. The quality is good, the material stretches. On the parameters 85 63 95, height 167 cm, ordered the size M came up perfectly. Was packed in a zip bag. Delivery less than a month.
Swimsuit perfectly hides shortcomings. Well holds a large chest. Does not shine through. There is a lining and tabs in the chest. At 88 - 60 - 94 forces is ideal. High-rise swimming trunks
The bikini arrived not because the address was incomplete, the store not answer to the court I requested the refund.
The bottom of the swimsuit is too high. The top of the swimsuit leaves much to be desired. The edges of the drawings are blurred... (((
Beautiful product! Arrived on time. Good material. Great beauty! Satisfied.