SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived super quickly. Bikini is well done and is good quality for the price. Will try different designs in the future.
The order arrived in less time than estimated. The product is just like the photo. Very nice!
Great as in the picture
Very please with this purchase, excellent quality , item looks like in the photo.
The white lining comes off
I love this bikini omg!!!!
Looks just like what I ordered!
Top as in photo but Beware small size I took M doubting that it is small and fortunately! I'm 90B chest and 36 down and I'm going to pile hair but I do not have to take weight!
Totally beautiful bikini * * and quickly arrived! Only 1 1/2 weeks
Wow I like the color
Fabric excellent והבגד s perfect. I measure 36 בג׳ינס ומידה B בחשייה ולקחתי s. Loved Very
Cool swimsuit of gentle color. Quite open, but not calling. In the bodice there are foam inserts, but they do not raise the chest-that grew, then grew :-) purchase is satisfied, took in February 2022 in Moscow ~ 1200.
The top size small Personally I do 85 B and it is too small for me and I find that the bottom does not size very well
Very nice, I have some small chest left, but it would be to order one more size, otherwise it's perfect, very good quality and sent fast
Stunning color and quality! At 90-64-91 took the size of M. Will definitely become my favorite! Put a heart if you helped my feedback!
Very good swimsuit. He came quickly.
Swimsuit came within 10 days, very beautiful, size s came up clearly Thank you store!
Beautiful bikini, fit well, received it quickly, I am so like it!
It’s so beautiful!!! top quality, fit very well. Fast shipping. All perfect!