SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Just super!!!
Artificial fur is not as lush as in the photo. The sole is terrible.
Very beautiful
The size does not correspond to the declared 36-37, the real size is 38! Sneakers are different, one Slipper narrow and bent, it is impossible to wear it
Nice ones!
Super Slipper for the House, fur and colors are like in the picture and I make 39 It's niquel, happy with my order. Received in 3 weeks
Nice slippers
Slippers are exactly the same as in the photo. Fur is natural. On full and medium nail
Excellent. I take the third one. The sea is not replaced.
Very good quality! Cool! Come quickly! Thank you store!!! I'll order more!
Nice slippers. But the quality of the sole is not very good. Fur is cool. Fit in size
I did not like the sneakers themselves, which are very light and wide. Fur is good, fluffy.
Chic, comfortable and light Fur natural, not removable☝
Cool slippers, rubber + natural fur. They look very cool. Fast drshloi to Mo
Fur is good, and so simply rubber, just if the leg does not sweat. I think it's expensive for them.
Slippers are cute, I ordered two colors black and dark gray. Paid 9.02, the store sent a 15.02 order came to the SPB 26.02 Post Office, the parcel was tracked. In my opinion, dark gray is more fluffy. I took the size 6-7 on my leg 36,5 came up perfectly, my daughter's narrow leg is too big. Purchase is happy!
Very long time the store did not send the goods. In general, slippers are not bad, fur pleased, straightened and became very fluffy. The size is a little too big, at 37,5 ordered 38-too big, and they are very wide, not on a narrow leg. In conjunction with the unfit size, they turned out to be too big for me. And there are no complaints about the quality.
Thank you very much, slippers Super, natural fur, comfortable, the store put a gift, very nice.
Everything is fine, super slippers, the store even sent a gift, thank you
These slippers are just beautiful! Soft, fluffy, comfortable! On my size 37-37,5, the length of the foot 23,8 perfectly fit
Sneakers Super! Recommend! Came for 11 days in Barnaul
I ordered slippers in three colors, myself and relatives. Very happy. Slippers themselves are rubber, but natural fur. Gray slippers were lighter than in the photo in the description of the store, and blue and green correspond to the photo.
Fur less supplied than that of my first order
Slippers are very stylish, natural fur, the size corresponds to the size table
Product description corresponds!!! Slippers look very stylish, comfortable, fur fluffy. The goods came on time. Thank you to the store for the gift, it was very nice!!! Seller recommend!!!