SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I liked very much, the fur is thick and fluffy. Video review in my Instagram @ Nata _ _ Lisa
Sneakers class. At its Russian 38 ordered 39. Approached the size. Fur fluffy, as in the picture. The sole is excellent, in the summer I will go to the beach. With the store did not communicate,
Excellent, came up, the quality is not bad. Recommend!!!
Thanks to the store!!, slippers-fire!))) have no smell. Go size in size with Russian. Fur was washed with a hairdryer. ))
Nice slippers. There is a small creak when walking. Cute chain on the leg in a gift
The goods are received in 2 weeks. The color expected darker. But the rest of the description corresponds to
Perfect! (Take a size above!
Slippers came quite quickly, the quality is good, of course the fur is artificial, but fluffy, beautiful, slippers are soft. But they are impossible to wear after bathing, they slip under a wet foot. And so very beautiful, in them even in the summer you can go out somewhere, use it as slippers. Thank you all came up. Take 1-2 sizes larger, the leg lies down then more comfortable.
Looks awesome and suits
Came to the Krasnoyarsk territory for a month. Description correspond, qualitatively made. Missed with the size, using the store's dimensional grid. At its Russian 40 size ordered 10 size slippers, but you can safely take a smaller size. Sneakers fit on the leg with bulging bones.
No Fox
Really fluffy very happy Thankyou
Came to Arkhangelsk quickly, together with other parcels. The store is very good, asked and he kindly agreed to change me the size to smaller. slippers as many write not on a wide leg, but rather on the middle. I was fine. Soft, fluffy, light, with natural fur. I did not remove the photo of the firmware, but they are sewn well, not screaming. Thanks to the seller, I recommend.
Excellent sneakers, natural fur. Came to Minsk in 11 days
The quality is terrible (((The Fur just crumples) ((
Charm))) and the gift was still put
Sneakers are good, on a very wide leg. Go in size. I ordered reviews on the foot of 24 cm and they are huge
Very fast delivery. Beautiful. My mom is happy.
Slippers-fire, at 37 size 8 is a little too big, but I wanted so
Beautiful very
Cool very satisfied thanks for the gift
Very cool I'm happy
Fur is not as fluffy as I expected! and so the size is perfect! + gift.
Excellent quality, comfortable sole, lush fur. Details can be clarified @ tutzhenechka
Sneakers are cool. as in the photo. very satisfied. ordered and daughter such. fur fluffy!