SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with the attempt. Very high quality swimsuit, the lines are even, the threads do not stick out anywhere. On the volume of the hips 120 cm took the size of XL, worried that it will not be enough, but everything came up.
Very cool swimsuit, the quality is excellent, at 97/65/102 B-Ka sat well
With the size did not guess. At 46 XL is huge. So handsome.
Swimsuit is beautiful, sat very well. Thank you, I'm happy.
Swimsuit came in 3 weeks. Quality for such a price is very much even.
Красивущий купальник.На об.гр. 95-96 подошёл отлично.
21 Rus. Delivery three weeks. Thank you
The color is bright, packed in air bag. Size L in Russian 48. Uncomfortable liner inside, climb up or chest need big
Swimsuit is excellent.
He arrived in Spain in 14 days. Good fabric and exact description. I got the wrong model and asked the store to change it and he did. Very kind.
хороший купальник, продавца рекомендую.Выглядит также как и на фото.Размер М подошёл на грудь 88,под ней 75,талия 67,бедра 91.
Quality is good. Size L at 46-48 is excellent. OG 90, OT 74, OB 95
Swimsuit is good, especially for 243r. A little in the breasts is tugovat, I wear 46 size, I ordered M, the panties are fine, and the chest is a little too small, but you can wear it. Recommend
It came quickly enough, two weeks before St. Petersburg. The only thing I did not guess with the size. The quality is not bad, only elastic bands on the bust and swimming trunks are especially durable for me, as it seems to me. I'll see how much it will last))) for 250 R. I think it's great.
Very pleased with the purchase of a swimsuit. I took a bigger size, but it turned out that you can take it in size! Accuracy corresponds to the picture, the swimsuit is the same as in the photo.
I received the order, I liked everything very much. It came quickly, packed well, just fine. Air sealed bag, in which nothing will ever be remembered. All as in the picture. Quality fire. A good store, I will order more. I am very happy
The quality is excellent, with Rosmer did not guess unfortunately, bought a girl, thank you to the store, for the package, discount and good goods
The parcel sent 2.01 came 13.01 swimsuit excellent for such a small amount and coupons. Seller Thank you very much