SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this top!! fit is great, very accurate with the size chart. looks great on, very comfortable, and washes very well!!! Buy it!!!
very good!!
Very nice
Good quality sweater.
Think more long sound
S cheap size made to order the XL or so size of four. Clothes can help us the stock amount more than wrote four.
Very beautiful as the picture but invited s and it's about 2 same size very big
I did not think that Ali had a quality product. Boldly recommend a jumper of good quality
איכותי ויפה. המידות כמו בארץ, לא קטנות.
Giant body size S
I love this sweater. It’s warm and easy to pair with pants or skirt
I'm very satisfied
Thinness, size generously, softness
Envoi rapide, très bon suivi. Excellente qualité, très beau pulls. Taille exacte.
top pullover nice and just BEUTYFULL !!! highly recomended
great product. looks like picture.
The quality is super, very pleasant, but I recommend taking your usual size, no more. She took M, was a little too big, but you can wear it. Shipping fast. Buy another color
Lattice big leaves Not suitable for learning my
Excellent thin sweater. Soft, does not prick, does not crumple, stretches. It is comfortable in it. Good and with a skirt and with jeans. At 46 size XL sat perfectly-as I wanted free. If you like the fit, then 46 it is necessary to take a smaller size. I can safely recommend. The parcel reached the Urals of the week for 2.5.
Garment amazing I am very satisfied it וקיבלתי it lots of compliments Really cheap
חולצה מקסימה חומר איכותי מידה נכונה מאד ממליצה
Tight jersey. One of the most successful of my purchases .. it came without a break-up to the Mail for a little more than a week
Good turtleneck in quality. She took mom. She's getting along.
Nice sweater.
Great. Super cute and great material.