SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute! Perfect fit & comfy!
Love!!! Very comfortable shoes for someone that is flat footed
Very comfortable
39/40 in US size is a basically a 7.5 in women. Very comfortable on feet. Soft bottom. True to size. Love them!!! Designed myself with CROCS charms.
product fits greattt, wears a 7/7.5 in women and got a 37/38 literally fits perfectly for my foot. definitely a item to buy! <3
Good store and great customer service as well
Couldn’t fit , gave to friend. She said they aren’t comfortable
Very comfortable with socks ( it’s like you’re walking on clouds ) I have to get used to wearing them w/o socks lol
So stinking cute!!!!!!! I now need the black ones <33 I’m a size 8 Women’s in America so I got 41/42 and it fits perfectly if that helps :) can’t wait for summer!
very cute, true to size.
Didn't give 5 stars simply because i don't like how they look on me. Im a size 9 in Women got a size 43/44 they took maybe 3 weeks to get to me.
i'm in love with these bubble slides. they are so trendy and comfortable. definitely buying some more
They look exactly as they are supposed to, and shipped to me way faster then I expected.
Cute
Comfy! Big if u have narrow feet!
I’m a size US 10 and I got size 45/46. It fits very well and they’re lowkey comfortable. From the pictures, you can see there’s a little bit of space from the heel part. I say get these shoe, definitely!
these are so cute and look exactly like the photo. I am a US 8 1/2 and ordered a 41-42 and they were a perfect fit ! Definitely gonna order in more colors. Fast shipping & delivery arrived in 2 weeks.
MUST BUY!!! LOOKS JUST LIKE THE PICTURES!! LOVE THEM SO MUCH!!! BUY YOUR NORMAL SIZE, Im a size 8 in women I bought a size41-42 perfect fir with a little room in the back, LIKE I LOVE!! I hate when sandals stop right at the end of my heel lol, CANT WAIT TO WEAR IN FLORIDA IN A FEW WEEKS!!!shipping was quick, about 2 weeks!! Or quicker!
Size up. It runs terribly small. I sized up one size and my foot was still hanging off the back a bit.
don't buy this its a scam
Comfortable and cute! Well made, love them!!!
These are so vibrant and comfy! Perfect product and shipping:)
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love it
They’re so cute in person! If you’re thinking about getting them DO IT, shipping took only about 2 weeks. Gonna order some more.