SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly like the picture! They are just a little too big on me but its okay
came sooooo fast &’ i love them .
The store was fast with responding to my message. and provided assistance with sizing. These are really great, the sizing was perfect.
We love them! So comfortable!!!
Horrible shoes. Very uncomfortable
Placed first order with another company & placed second order with ali express needless to say ali order arrived before Xmas & I love these sandals will definitely be ordering more thru ali for myself & daughter !!!!!!!!!!! Have yet to receive other order
I love theseeee, 10/10 I just wish they were a little softer… but still great product!
So cuteeee
SO CUTEEE fit nice holes for jibbits
great quality
Looks just like the picture!! Very comfortable and cute
These are super comfortable and stylish. Shipping was about 2weeks. Items are identical to pictures and accurate in size
l chose the right size for me. I wear size 38-39 EU. Not so comfortable , for me, without socks. But I like them because they are unique.
The item is perfect in color way and detail but the size is off. I fit a size 7 In women so I ordered a size up bc I seen ppl talking about the size. The shoe still came a bit too small
So comfy, true to size. Def going to order more
I absolutely love these omg there sooo comfortable glad i sized up came way before delivery date very satisfied
these are so cute and look exactly like the photo. I am a US 7 and ordered a 39-40 because I followed their sizing chart, which is very important if you’re thinking about ordering. I ordered 11-14, they shipped 11/16 and they delivered 12/2.
Ordered as Christmas gifts for my coworkers they loved them!!!
I wear a 8 1/2 in women so I got 41/42 and they are a perfect fit. Shipping was very quick!!
Order a size up or two
love them its like walking on air
Need to size up.
It was actually as described! I was kind of confused on what size to get but the reviews from others helped me .
The ran small
I’m a size 9 in women! I ordered a 41/42 fits just right I feel. Maybe if you want a little room you can go up a size but they are just right. Fast shipping and I added some jibbets on them as well! Im in love with my purchase :)