SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличная сумка. Цвет больше болотного зелёного. Фурнитура золотая, 2 ремня. Продавец упаковал хорошо. Доставка в Ригу 3 недели. Рекомендую к покупке.
Very worthy thing. Quite roomy, original. It does not look cheap. At the top of the metal. Clips on the sides, they slightly horror the bag. Everything is done practical. The color is nice. Special thanks to the store, for honesty-did not write that it's skin, as very many do.
The goods are excellent, came during
Cute bag, two straps. There was a small smell, now it's gone. Minus ~ there is no general lock. In general, a good bag for the summer.
I liked the bag. All as in the description. Thank you
It took 24 days to arrive in Spain from the 12 days advertising the announcement, but I'm super happy with this purchase, it looks like a good brand bag, the color is not as beige as the photo is closer to being rosita but I still loved it.
A cool bag, without marriage, bags with Air retained the shape of the bag. Roomy
The bag is not bad. Just expected the color brighter. But also one that is good.
Fairly good quality, holds a fair bit and even fits your Chillys bottle inside.
The bag is cool, the seams are neatly made, there is no smell
Cool handbag, slightly smaller than expected, for A4 format, and so everything is high quality, looks super
Shipping very fast, and the perfect bag! My girlfriend loved it.
Bag, good. Does not smell, not crumpled. I thought it would be more, but roomy. The order is satisfied.
It's very poor quality, pure plastic, I'm afraid it won't last long to peel the plastic
The bag is roomy. Well packed. I came quickly.
Заказ шёл почти месяц. Упаковано хорошо, форму не потеряла. Мне понравилась, всё как в описание
Delivered in the allotted time, the bag is good, as in the photo, dermantin quality, all as in the description, complaints are not thanks
Цвет приятный, хорошая фурнитура, посторонних запахов нет, очень довольна, прикрепляю фото со вспышкой и без
Quality is good,
Well finished and properly packed and arrived quickly. Too bad it's not real leather
Top bag! I ordered under the shoes, coincided with the color! Packed perfectly, the form is whole. The bag is very not big. 2 straps included
The parcel arrived quickly, the bag Looks chic, I recommend the store.
A good good cute handbag with a wide bottom. Not leather naturally. I came quickly.
I did not expect that everything will be as accurate as in the description, an excellent bag