SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, it's good quality and it came fast
The color is much lighter than in the photo, but not critical, for summer is very good
The bag is very beautiful!
I am very satisfied
Delivery is fast, the goods correspond to the description. The color is light beige, very beautiful. It is packed all thoroughly with air pillows inside. Seller recommend!
Шикаарная сумка !! Дошла до Латвии просто моментально - за 10 дней! Выглядит точно как на фото. Два сьёмных ремня , один кожаный,второй матерчатый. Оба хороши. Довольно вместительная .А главное - стильная! Спасибо продавцу!!
The bag is good, but the color is quite dim, black with a gray shade
The bag is excellent, beautifully sewn, without foreign smell, roomy. The only thing that was saved was almost a month ago .... But I'm really glad she got to me. Bag fire
Igual a la foto ,muy bonito
Great bag. Small, but roomy. Only in color I thought it would be darker. I tried to take a photo in a more real color. But not bad either. And so high-quality, odorless. Very cool bag. Peter got there in two weeks. Seller recommend.
Modest, but tasteful. The rag belt does not hold the shape, but it's not critical.
Lovely and comfortable mint green bag.
Сумка как на фото, качество хорошее, доставили быстро, 7 дней и сумка дома, спасибо
Am very satisfied with the product. Many thanks
The bag is neat and comfortable for me, leather. Deputy. The product came quickly for a week, the store and I recommend it.
Not bad, not great. Beige one is actually pink.
Ideal, I love it!
It's not beige is pink, I bought it because I wanted a beige bag like the photo and it's pink.
Очень, очень жаль, но сумка не пришла. Со стороны продавца всё было выполнено точно и правильно, притензий к нему не имеют. Открыла спор, деньги вернули без проблем!
I like a lot of size and quality. Just for what it cost. Took 1 month to get to Mexico
Pedí otro bolso y otro color Supongo que al elegir el color azul cambio el modelo y no me di cuenta. El color que me llegó es gris
Goods did not receive, did not pass customs
Perfect! The quality is good, as in the photo. He arrived in Spain in less than a week. Perfectly packaged so that it would not be damaged. And seams well finished. Perfect purchase.
I liked the bag. Small, but roomy. Looks like leather. I came quickly.
Piękna torebka, dobrze wykonana , wygina, zgodna z opisem. Polecam !