SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
きじ and solid than the Suke is not. ぎりむなもとがみえるけど, the ぎはみえないのでつかいやすい. ほんとう to recommend! こじん はぐれ accessory to have the most cute
In general, good quality. But why such a sleeve? It's just a nightmare. He ruined the whole kind of sweater.
Clip No more beige but the shape and the すけな clip as No. まんぞく. とどく also はやい.
The jacket is beautiful, but for girls with wide shoulders will not work. Well sits on tall girls, because. Long sleeve to my height 168. Very easy to appear spools, I estimate at 6/10. It came quickly.
156cm53kg to hang with. まえ, helping to be and, but has become a じゅう, しぼら. Yes the ramen is, yes, with ちまい ぎをえらばないといけません. 50kg once more to clean, so to been きれる, がんばり. いっしゅう kettle also-free, without とどき.
Thank you so much! Sits just gorgeous. Very pleased, although I thought that the color would not work. All super)))
めっちゃ cute. pinkish purple was good.
The きじ あつく むね in what was the the はだけ too have insanely nice to sowed めか will excellent model to NE and kindhearted はかっ hope
Comfortable, not prickly! The only thing, suitable for a thin waist, I'm a little press, but very little. I think, when you wear it, it will be more free. Inside, front, double lining because of the smell. Sweater liked, thank you!
Bowknot cute! sweaty Haifu and quickly under むな のぶ bun is kinda やすっぽく みえる or not? Huh おもっ said that ぜんぜん once did. As no clip firmly for home gardenning overexposure to do and hang from the lye under やむな Chobits faux nice! Even from あぶない Cami facial SSU. きじ also かため and firm and I'm, SH ちがい fantasies? ~
Beautiful and tight sweater, I liked everything, beautiful!
いっしゅう kettle with とどい was extremly cute むな AI-I'm with too but I want and so on without おとさ with the まみえ become feminine かんじ じょせい dreams don't everyone or huh
16 Chii ゅうもん one per tou cha party. this is insanely nice
Not so free, although I Wear S, the quality will come down
I liked the sweater. Warm. at 44 the size of the villages is perfect. if more, it will be too small.
It came well, material like the one, it was quick
The product is 100% equal to the image. The fabric is thick and arrived before the expected date. Very happy with the purchase.