SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very satisfied with the purchase. During all the time orders from Ali's website this first order came so quickly. The bag is very pleasant to the touch, I will order another one in a different color
Beautiful, very good quality, delighted with the purchase. It came in fast.
I liked the product, it fully corresponds to the description. Looks expensive. The store well packed the goods, fast delivery.
In 15 days rrcebi my purchase Super loved will purchase Ms optimal product surely recommend super beautiful beautiful beautiful handbag loved will purchase several still perfect vendendor congratulations recommend this selling am meadows SP "brasil my friends loved this bag they will purchase surely 100% beautiful
Сумка бомба!!!!! За такие деньги!!! Очень приятная на ощупь. Легко открывается. Посмотрим как будет вести себя при носке. С продавцом не общалась.
Это супер сумка! Прошита идеально. Есть минус, но я его даже не заметила, только позже. По фото видно перед, часть которая не прошитые, не симметрична, один край ниже. Но она такая кайфовая, что я не сняла за это баллы. За эти деньги, лучше, чем думала.
The store is good. Delivery of 2,5 weeks ordered on sale 850 R with discounts. I took it to the wedding, I did not move earlier as I expected. in the reviews of the girl they write that quickly comes, but it's because of the sale. So you can safely order comes during and well packed. a little found glue, and the smell is not very. And the bag is small right at all. Somehow I thought that you can combine with any clothes, but no! Suitable only for the exit to fit only the phone and in detail. More Clach than a bag. I thought at the beginning even to return such a small one, but then I got used to it.
Very fast shipping and delivery. Good quality and very nice. The material doesn't look cheap or lame. The finishes and seams are very well done. The chain is metal, has weight and does not hook the hair. It was for a gift and the person was delighted. In short the bags will always look at them in this store☺️
Продавец отправил быстро не смотря на распродажу. Сумочку доставлена очень быстро . Но был небольшой косяк , на застёжке царапине . Продавец вернул часть денег . Сама сумка классная качество отменное но маленькая
Отличная сумка, качество хорошее. Упакована была хорошо~
Great bag. Im happy
Very nice small bag, good quality, fast shipping
Экокожа. Без дефектов. Хорошего размера. Внутри видно отделения на фото. Легкая. Длина цепи норм.
Very nice bag
Just like the picture, maybe a little smaller than I expected. He sent fast.
аккуратненько, но не много дёшево смотрится
Color Problem ordered White received Black otherwise good quality
Custom small handbag
Muy chulo, Perfecto..!! envío rápido y muy bien embalado y genial.
muy buen producto igual que la descripción
Its money costs, dubovata a little. Came in 18 days
Tactile is a very pleasant handbag. Small, for phone, documents, purse, keys. Neatly executed, well sewn. Threads do not stick out. Label za No. Recommend.
An achrenical bag for its cost! Well packed. Quality 10 of 10. came quickly.
Super quality and very nice bag identical to the description but a little small.
very cute, cream colored little handbag, excactely as shown on pictures :)