SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The bag is excellent, very stylish, the quality is good. Delivery fast
Very satisfied with purchases. Everything, as in the photo of the store. Thank you.
Great bag! Quality is good. The skin is soft, odorless. The parcel came before the specified period. The bag was packed well. Nothing's broken. The only thing that is very small. Only the phone and wallet are placed. Everything else is 5 +. Recommend.
Quite fast shipping. Outside very soft material. Design like picture. Inside red material is not soft, but it is ok. Recomend to buy.
Классная , строчки аккуратные . Ремешок не колется.
Ssuper bag identical to the photo do not hesitate to buy it I took it for me and a gift for a friend we are 1000090% satisfied top. Well packed and too cute bag
Good quality bag. Pleasant to the touch. The strap in the form of a chain looks very cool. I'm happy with the purchase. Thank you very much to the store for fast shipment.
Посылка пришла быстро, размеры видны на фото, без постороннего запаха, ровная. Со скидками и купонами вышла около 1000 р. Цвет молочно- кремовый. Посмотрела в отзывах фотки чёрной сумочки, мне кажется она выглядит побогаче. Но на лето как раз пойдёт.
Super nice and super well finished I love it
Super bag of high quality! It looks very expensive. Got there quickly. Sealed well. I didn't.
Сумка огонь, торчит маленькая ниточка, но не критично! Выглядит очень красиво и дорого! Упакована хорошо, дошла за 3 недели. Сумкой довольна, продавца рекомендую!!!)))
Cool Bag! All as in the photo. Quality at altitude. Looks expensive! Came for 1,5 weeks to Ukraine.
The bag is very good quality, not very large size. Was well packed, came quickly.
Bag of fine quality. Do not be disappointed for sure. There's nothing to complain about. I came quickly.
I received it in 2 weeks, the product is just as it appears in the photo, I like it very much for the price nothing wrong
Wonderful handbag!!! I'm very happy! She is small, neat, nothing sticks out, exactly stitched. The chain, the lock was in the protective film. I was worried that maybe it would be crumpled, as the package was weak, only the anther and The Package (inside the handbag was stuffed Paper). But, surprisingly, absolutely no damage, everything is fine! There was no smell! In general, I recommend! I did not communicate with the store. The order was sent very quickly and reached in 11 days, while this record for speed among all my orders for Ali.
Same as the photo and very well packaged. I like it very much.
Fast delivery, the great store. Super well wrapped, nice and gives quality. Very happy with the purchase.
Delivery to perm-ordered 4.11 came 26.11... the quality of the class, soft, inside was a little glue. Beige color
Handbag is just class! Excellent quality of both tailoring and fittings. Well fit case for glasses, it was very important to me. Came quickly enough, about 2 weeks, purchase is satisfied
The bag came quite quickly. It is executed well, no threads stick out, the glue is slightly present, but not noticeable. There is some smell. And so for their money is quite a decent product
The bag really liked, it was executed qualitatively, the chain looks great, Rostov-on-Don reached 7 days, with a coupon went out for 460 rubles
Handbag is cute, I'm happy. There are no complaints about quality, everything is done neatly.
Exact bag to description, very nice, very fast shipping, bought the 13/11 and received the 24/11 to the Balearic Islands. Very well packaged. Thanks
I'm happy with the purchase for all 100%. The parcel reached 11 days, the store immediately sent. The quality is excellent, very beautiful handbag