SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The bag came quickly 11.11 ordered 23.11 took. Well packed, in good quality. I am very pleased. Thanks for the fast delivery.
Fast delivery, very glue quality
The goods came very quickly, did not even expect))) the handbag is small, neat. Well packed was-in a pollen, filled with paper and in bags all metal elements. There was a little smell at once, but now I can not hear it. The only small defect, in the seam runs out an extra piece, but I think you can eliminate. For such money, I'm still very pleased. Let's see how it will show itself in the sock! Thank you to the store for speed
Cool bag, protection at altitude! Thank you for taking care of the safety of the purchase!
Very nice perfect finish and good quality
I really liked the handbag, the quality is good, I'm delighted
Хорошая сумочка, симпатичная..маленькая, плотная очень. цепочка до бедра.
Я в восторге от этой малышки!Быстрая доставка,упаковано довольно прилично(все метал.делали в пленке,пыльник)
I recommend that in Ukraine came in 3 weeks.
The bag is good, ordered at the request of a friend, she liked) the order came quickly
I ordered a bag with a promo code of 500 rubles. At this price, the bag is class. Very pleasant to the touch. And came quickly in the mouth. In a week. Thank you
Mu Ka really liked. packed well. I recommend a bag and a store
Nice bag. Well packed. Shipping fast. Confused only that the inner pocket opens very little, although the bag from the side is wide enough.
Продавец очень хороший, надёжный, быстро отвечает и быстро отправляет. В СПб сумка пришла за 10 дней, супер быстро, за что большое спасибо продавцу! Сумочка очень понравилась, классная, не большая, я такую и хотела. Описание сумки полностью соответствует описанию продавца. На ощупь приятный кож.зам. Пришла хорошо упакована. Спасибо большое продавцу , рекомендую!
Спасибо продавцу за скорость отправки. Качество очень хорошее, швы и их качество хорошее. Сумочка приятная на ощупь, ничем не пахнет. Цепочка и застёжка красивые и прочные. Я довольна и всем рекомендую.
Cool bag, there is no smell, the quality is excellent! Came in two weeks. Recommend to order
Thank you girls for the reviews!) Yes, the handbag is lovely, I want now White)
Получила свой заказ в течение двух недель в Пятёрочке. Упаковано в 3 пакета. Всё в целостности и сохранности. Спасибо продавцу! Думала, что сумочка будет чуть больше. С продавцом не общалась.
I am very pleased with the purchase of the store sociable immediately sent the order came to Moscow for 9 days received at the checkout this point of issue I really liked but I did not want not want thank you recommend the seller and the goods thank you to the seller for neatly packed goods!!
The goods came within 2 weeks. The track was tracked in detail all the way. The packing is Pu and package, inside the bag is foam woven-to keep the shape. The bag reached in perfect condition. On the chain and buckle is an additional protective film from scratches. Quality is amazing. Very soft and pleasant leatherette. At first glance, she has a small size, but it's not, she's very roomy, two departments and pockets. The chain is adjustable, can be long one or two shorter. The purchase is very satisfied. The store and the store deserved 5 stars.
Chic bag!
The bag is chic, durable keeps the shape, the chain does not cling to the clothes. Packed well, delivery fast 10 days. The store is good, answers questions.
19.10 заказано 26.10 на почте качество вполне приличное, маленькая, аккуратненькая, хорошо упакована, метал.части в доп.защитном покрытии, внутри бумага для формы. удивил внутри клей (склеенных элементов вроде в самой сумке нет, но внутри его намазюкано много). внешне есть торчащие никтки, и основание завалено. размер для сравнения с очешник( длина, ширина). за свои деньги вполне прилично.
Fast delivery and super quality, however, very bad packaged :( (
Wow! Gorgeous! Perfect! Super price! I can only recommend! The color is beige/cream!