SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool and came quickly
On the leg look good, let's see how they will be in the sock!
The difference between 10 and 10.5 was not at all (just with one pair unglued the size number). Shipping fast.
Slippers are not so soft. Pretty tough, but you can wear it. I'm very pressed on the bone. The size naturally does not correspond to 46-47, which came 3 cm smaller than my 45-46. The length of the Slipper is 30, the place under the foot is 27.
Good quality love it thx
At 38 size-39-40. Slippers are simple cast. If you are ready to pay for an unusual design, you can. Not bad, but not at that price.
Great great comfort
Fire sneakers. Thank you very much. On my 37 size came up perfectly. Soft, comfortable... Sorry so few colors
Very comfortable, at 43 size sat normally, you can and at 44 but will be butt. Thick sole.
46-47 only for 45 and the lift is not big.
Super comfortable recommended thanks
generally good, but the size is too small, its says 46/47 but it is more like a EURO44 US10.5-11
I charm the color and size comes just, they're beautiful, I'm from Mexico the package arrived in 3weeks
You just can not imagine what they are comfortable!
Everything is wonderful. Full compliance with the dimensional ruler of the store. My fourth order. Very comfortable. Thank you
Very according to the specifications and very interesting thank you for the X-Press
Second pair very pleased again
Excellent sneakers. At 38 Russian took 8.5-very good. The sole springs. For my flat feet will be wonderful
Fast delivery, I agree with the table at my 42 ordered 43 small. Look rude
Received quickly, comfortable, the size corresponds to the information indicated, perfect I thank and recommend this store. Thank you
Slopanzi just чудовi! Light xenon, beautiful. For three. At 22 cm nogu-35 rosemir is great. I want this Sami, the women of his rosemer. I recommend and the product, and the store.
Really love them.........they look really good and you should get it............took a little while to get here but it was worth it
Excellent acquisition
These shoes are fantastic super comfortable and well made. The communication was great
It's been a week and a half!