SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The daughter is delighted, height 162, lean. Delivered quickly.
If you want an oversize and your size M, L then take XLL and more
Pure synthetics, a little unpleasant to the body. Bright print of mushrooms, I do not know how it will be after washing, it may be cracked, but so far everything is fine. I thought that there would be more in size. Sits perfectly, the hood is quite good (not big, not small). For such a price is cool. Came relatively fast
For its price is top, but thin and the material is cheap daaa, well, and so NAIS looks kaifov, as in the picture
Sooo comfy and cool very good quality
Всё как и хотела, на всякий случай взяла на размер больше
Very soft sweater, with a pleasant warm filler inside. To the touch a fairy tale, it looks the same. The color is rather not pink, but peach. Or like neon pink, the camera does not transmit. Very nice. 10/10 S
Nice sweater, picture is a little bit pixeled but overall really nice price-quality ratio. Delivery was also vey fast, within 10 days (EU)
Заказала этот худи из-за принта.качество-чистая синтетика,не особо приятная для тела.но на зиму подойдёт
I took a jacket size XXXL despite the fact that I'm very thin. I'm happy with the purchase, though I expected the jacket to be thicker, but it's still very warm and beautiful!❤If you want that blouse was an oversize, then take the size more. At the very size m, but XXXL looks exactly as I wanted!
Fabric is soft and pleasant to touch plus the print is accurate and the colors are vibrant. I'm 170cm tall and xxl fits perfectly is a bit oversized yet not too much! The only downside in my opinion is the hood it's quite small.
Fabric, of course, golimai synthetics, inside with a start. The pellets will cover very quickly. The sweatshirt itself looks great, exactly corresponds to the store's photo. Disposable thing
Soft, the material is cheap, but for this price is OK, light very
She's cool, she took L (I have s) I'm straight, but I would like a little more, and so everything is super
It wasn’t as big as I thought I’d be considering I got a xxl but it still fits good and it’s very soft and nice I recommend
Exactly like the picture! Size a little small but I had planned by taking a size above so perfect! It is very warm, lined inside
T shirt is very beautiful. Arrived in no time. The picture looks like the design is a sticker, but instead is a print.
100% OK. smoothly fast B. U. pozytyw. recommend.
They sent the hoodie, and it came soon. The printing quality is high, the color is consistent with the picture.I am very satisfied with this hoodie, I will buy it again