SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is the same size as described, and the color is the same, thanks to the store
The bag was received very quickly, the quality is very good, it is a lovely bag
Suitable and tough material, ideal for a beautiful gift
Love it, came very quickly and it’s very nice quality for the price
Классная летняя сумочка!
Didn't recieve it even tho it said delivered but its fine, my neighbour prolly took it aha.. thank you for trying tho anyway :)
Perfect, same as photos, inside has a perfect pocket for mobile and zipper is good quality, the fabric also very soft and comes with a small aromatic sachet that makes the bag smell great, a very good shopping. He arrived very fast in a week or so.
It came quite quickly, cool, but very small, you need to order carefully, to school with this do not go
Fast shipping, it is very lovely and lightly scented. Thanks!
Excellent cute bag, but honestly thought that there would be more, it's like a mini shopper, I do not return with such a small number of products :) delivery went about 3 weeks to Ukraine I think I'll find her use.
the quality is so good but i thought the bag will come a little bit bigger but it still so pretty!
More like a bag than a shopper, but still very cute!
Прийшла швидко! Дуже класна. Така красива!! Дуже сильний запах!
It is less than in the picture, but the description of the sizes corresponds. I advise you to pay attention to the size. 28 to 25. The Lightning is made inconspicuous, but in general very cute. Nice one. Difets did not notice
a little but smaller that expected but I couldn't be happier! it's so so cute, just like the description. although shipping came in 15 days, not 10 I still recommend!!! :D
миниатюрный шоппер, думала что будет по больше, но он достаточно милый, качество норм, есть кормашек, застегивается на замок, советую
Wooo this I love is very cute, not very big but this perfect, good quality, best is your pocket inside, I recommend Arrived before delivery date
I waited for a bag more than my birthday! I did not disappoint not drops, there is a pocket, a lock and a fine quality, very satisfied
Beautiful
All the yak in the photo of the coat I thought of Van boude bielsche, but I'm happy with the order
Very nice fabric bag lined with embroidered chiffon, with a pocket inside, closes with a zipper
I love it, very good endings
It's actually really cute.. There's a zipper at the top
The bag is small, the handles are not very long, but the shoulder is good. Only the description is not accurate. This is a canvas bag with about a layer of tulle net on top. I think the grid will not be beautiful for a long time.
Je suis extrêmement surprise ! Le sac est d'excellente qualité et très joli !! Il y a beaucoup de place dedans et même une petite poche. Je recommande !