SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
A little more than a small במציאות, still very beautiful and high-quality. Notebook big A4 incoming
Bag is super! Very pretty and roomy enough. Fast delivery. Highly recommend. Want to order still other colors. 100000000/10
Small in size, but roomy. Beautiful. Quickly came
The bag is really pretty but a bit small for my liking
I use it everyday and it fits everything I need in it! Comes with a flower scent which makes the bag smell lovely!
It's very good quality, the fabric is thick and looks tough, The flowers are embroidered, not printed and it's very cute, very spacious, it's perfect
The quality is particularly good. I am an old customer of this store. The bags in the store have various styles and good quality. Recommended by conscientious stores
The fabric is very comfortable, not only good-looking, but also very practical, the capacity is also large, and it is used every day when going out
The color of the bag is as good-looking as the picture, the workmanship is fine, and the space is large and you can bring a lot of things
The embroidered chrysanthemum is super cute. The bag is double-layered, with one layer of mesh and one layer of canvas. There is also a zipper inner pocket inside, and the price is very cheap
It's very good but it takes too long I like it's a normal size
Very cool, beautiful, but expected that it will be more
I love them! They're gonna be super comfortable and original.
A little bit smaller than I thought. The colour is as described. It was sent within more less 2 weeks to Poland! Very happy I received it that fast. It has a pocket for a phone and small things, also a zipper, so it's safe. The flowers could be prettier haha. It came with a rose scented sachet! But all in all it's a cute and stylish bag that can contain a lot of things inside. Thank you.
Super cute! A bit smaller than I expected but I think it still carries a good amount of my things. It came with this cute little packet. I think it’s an aroma thing. Didn’t communicate at all with the store & arrived quickly!