SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Exactamente igual que en la foto. Tela de buena calidad. Tamaño perfecto. No he necesitado comunicación con el vendedor
Good print quality, with detailed design and vivid colors. Lack of use, apparently resistant fabric and handles. Very happy with the bag. Fully recommended.
Relatively thick fabric and wide handles, nice graphic design with good print quality. A priori looks like a bag resistant to lack of testing day by day. Totally satisfied for the time being.
Shipping is not bad, communication with store well and good quality for the price you have.
Very nice and good material
Very pretty
El bolso es estupendo, me encanta para salir a la compra, es muy resistente, todo ok
I love it!
It's chulisimo! And with a coupon I only paid about 40 cents
Todo correcto. Artículo tal cual se describía. Envío muy rápido. Ahorra dinero (más de 1100€ de cashback) en el 2020): Compra a través de mi enlace, te registras y te devolverán hasta el 5,40% del importe de tus compras en esta tienda. Solo por registrarte y confirmar tu email recibirás 1€ y además si tu primera compra supera los 5 euros y la haces dentro de los 7 primeros días después de registrarte desde mi enlace te llevarás 5€ de cashback. Copia y pega el enlace y acuérdate de borrar el espacio que hay entre "beruby" y ".com". Enlace: https://es.beruby .com/promocode/urESKU
All right. Article as described. Shipping very fast. Save money (more than 1100 € from cashback) in 2020): buy through my link, register and return you up to 5,40% of your purchase amount s in this store. Just by registering and confirming your email you will receive 1 € and also if your first purchase exceeds 5 euros and you make it within 7 days after registering from my link you will take 5 € from cash. Copy and paste the link and remember to delete the space between "beruby" and ".com". Link: https://es.beruby. Com/promocode/urESKU
I love it. It is of a strong and tough fabric and the drawing is exactly the one in the photo
Muy Chula!
It's perfect, it has very good quality and looks beautiful. I love it.
Todo correcto!
Perfect☺Good quality
I arrive well, very pretty
As in the photo, good quality
Very simple bag of embroidered fabric. Identical to the photo. Normal quality for the price.
Super cool bag and has enough capacity, the fabric looks strong and tough, the handles very well finished and good matter. The drawing is exactly the one in the description, I'm sure I'll ask for some more.
It's big and beautiful, I love it
I love it, it's bigger than I expected, so better yet. The colors are very vivid and cheerful and the quality is good. Thank you store
It's great the colors are super flashy the quality is excellent and the perfect size thank you very much
Shipment arrived in 2 weeks. It came very well packaged and in perfect condition. Canvas and print are of very good quality. The print comes from both sides. Very good value. I recommend the product and store.
como en la foto muy buena calidad y grande llegó rápido