SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not perfect but it is cute
A bad chain-wildly cold, unpleasant to the skin, will have to be replaced. In the rest, a funny handbag.
Everything is fine! The product corresponds to the description! Thank you!
Забавная сумка. Стоит своих денег, но не более. На некоторых промо фото фурнитура выглядела скорее под серебро , в жизни она откровенно под золото. Если была бы под серебро было бы лучше и более гармонично и больше подходило бы под мой стиль. В жизни пока поносила один раз и чувствовала себя странно. Сумка стоит и украшает коридор)) Все пришло в коробке и с надутым пакетом внутри. Ничего не повредилось. Только на сумке уже было две небольших царапинки, когда я ее распаковала, но они особо не заметны, так что ладно) Сшито все ровно и аккуратно, хоть в некоторых местах и есть немного некрасивые швы (скинула фото). И В сумку поместился телефон, банан, небольшая расческа, ключи. В целом вместительная для своих размеров. Я бы рекомендовала эту сумку для детей - для них просто подарок) Для взрослых все же из-за фурнитуры выглядит немного дёшево) Но это лично на мой взгляд) Вдруг вам нравится такая фурнитура
Really nice, wine very well packaged and the chain looks good quality, heavy and quite long. The store included Christmas gift earrings. I will certainly repeat again.
The seams in the mouth and around the lower jaw are not neat. In the rest it looks decent. The chain is heavy and durable. Packed was not very reliable (paper in the mouth and inflatable package inside, but outside-only a plastic bag, without cushioning), the box came mint, lucky. I came to the SDEC point in 16 days.
AWESOME BAG! extremely cute and fun. I love it!
they arrived on time and in great shape! the box was dented but the purses are safe and not misshapen. color is very red , like description, perfect. ready to wear, great purchase! thanks very much !!
Producto y vendedor recomendados. Llegó en 10 días (a España) y venía muy bien protegido en una caja de cartón y con una bolsa de aire dentro para que no se aplastara. El bolso es tal cual se muestra en las imágenes, me parece súper original y divertido, no me ha defraudado. Lo único negativo es que huele un poco a plástico, pero es algo que espero se resuelva dejándolo unos días fuera de la caja. Además recibí un pequeño obsequio (unos pendientes) por parte del vendedor. Muy contenta.
It's FANTASIA! It's the best bag in the world. Materials are good. It is well finished and the touch of teeth and studs is the most! I thought the chain was going to be weaker and all I tell, it's a fat cord that also doesn't stick with the weight.
A perfect gift.
Purse like on the pictures, inside can hold iPhone, and few other things. Really cute!
Super! Very cool, as in the photo, packed worthy, with time stuffy package! Thank you
Сумка хорошего качества, но пришла вся мятая
It came very well packed, in a inflated package and a box with foam, qualitatively sewn, dense. One minus-smell! For a month almost can not weathered. First days stink for the whole apartment and car
great packaging. product is the same as it look in the image.
Quality at 5/5, was a little crumpled during transportation (thanks to the Russian Post), I hope that it will smooth out