SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Я приїхав до Росії за два тижні і дуже задоволений.
Swimsuit is good! Not small! Description exact.
Купальник очень хорошо укутан и застегивается на молнию, что очень удобно. Красивый купальник.
Rosemir is correct, and the swimsuit is good. Come on))
The stripes of this swimsuit are very nice,the color is the same as the picture,the Msize recommended by the store is very suitable. I recommend this.
Swimsuit is the same as in the picture. The store will send it quickly and receive the parcel within two weeks. Thank you.
90-73-102, заказывал размер М, подходит, мне это нравится. Рекомендую его))
The quality of the swimsuit is excellent, but I had to suture a little (came quite quickly)
Обертывание купальника очень хорошее, носить очень удобно, хорошо, спасибо.
After a long thought between orange and black, I decided to buy this color, it is very good. I'm gonna like him. Swimsuit is excellent. Good store)))
Swimsuit is really excellent, the price is not expensive, it's worth buying, excellent, I'll come more))
Size L will be small for me, XL, which I bought, not bad and very suitable.
Logistics is fast, and delivery is timely, without contact with the store, very good, and the quality is better than in the store.
Quality swimsuit. Delivery to St. Petersburg in 2 weeks.
Size M is a little small for me, but size L is too big for me. Size M I chose, the quality of the swimsuit is very good, I like it very much and I will come back again.
The swimsuit was received very well and the logistics was very fast. I received the parcel in two weeks.
Size XL is not enough for me, because my chest is big, but it does not affect, very satisfied, thank you))! @ @
Size L choose according to the size chart, the size is correct, I really like this color, it is very convenient to wear, thanks, I will still come))
The parcel came within ten days, the quality is very good, there is a zipper in the chest, which is very convenient.
I ordered M code 95-70-102, which is very suitable, I recommend the store.
The quality of the swimsuit is very good, the print I really like, the logistics will come soon, thank you.
Order Code L, with the store did not communicate, soon sent, the quality is very good, you can sit down. Thank you.
В целом купальник хороший, красивый. Сшито аккуратно. Но на большую грудь не подойдет
The store very quickly delivered the goods, and the quality of the swimwear was very good.
Super quality, perfect size and very fast delivery!! I advise him!