SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the shoes is much better than what I've bought elsewhere. Exactly the same shoes, although a little cheaper elsewhere. But when I bought it, the quality was much worse than this pair. Every penny is worth every penny. A little more expensive but with unimaginable quality. It's totally worth it.
Approached perfectly on the foot of 27 cm. Light and comfortable. Match photo
Very comfortable and looks good. But you need to take the size in size or more. Took 38 at its 39 and along the length were short. I'll order more. They're very cool. Similar to sandals CROX, only the sole is not so soft
Delivery of 17 days to Kaliningrad. Light, the sole is not very flexible
Normal sandals, rubber slightly weak
Excellent sandals, look perfect on the leg!
Chic sandals. Very comfortable.
Similar model of slippers compared with saw it why expensive reasons Nickle/other satisfactory.
In Russian 36 and 38 ordered 37 and 39 respectively. Fit in size. But from the heel falls the elastic band when walking. Not always but you need to mean and correct the leg. The insole is velvet, the leg does not slip, it does not rub anywhere.
Delivery to Moscow for 1,5 months. Quality is normal. Consider that the shoes are small in size. 43 size is about our 41. For this price will come true. Thank you very much to the manufacturer and store!
Orders take a long time, though less than before
Cool sandals with the size guessed, the daughter is very satisfied-do not tighten comfortable. Thank you
Summer must-have slippers. Very light and soft. i love it
A moment of silence for our former Prime Minister! May the world be at peace! I highly recommend this pair of shoes, lightweight design, comfortable to use, perfect!
The sandals are nice and perfect for summer. I usually wear 38 but I took 39 and it fits me well.
pretty! Lightweight shoes. Walking is very easy. More perfect than the shoes I bought before
Perfect shoe! soft and comfortable
super soft and comfortable, For the price very good quality. The store sent quickly and came too pretty quickly.
The store service is great! I took the wrong size. She recommended me the correct size. The size fits perfectly. The shoes are very comfortable. I will keep ordering
Good arrived good size very happy with this shipment I recommend this store.
Perfect! The shoes are very comfortable!
The size is just right! Exactly as I expected. Very beautiful design! I love so much!
Perfect size. Fits perfectly with the foot.