SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable and perfect for cold days.
Amazing jacket, super recomento, product quality, she is super warm, beautiful, lined, thick zipper great, buttons forradinhos even, I weight 84,40kg and 1,64 height and size XXL and gave Super right! Aprovadíssimo!! Buy again for sure!
Jacket fire! Even smells like skin!!!! All neatly sewn! Recommend! 171 cm sleeve S, M size, my weight kg. Hand forever long for Chinese goods!
The product is new and hot. By against time d hold is very very long and it's damage.
True to size and really liked the product. and got small hairband . thankyou for shipping it way to fast than expected.
The jacket is beautiful, and has amazing quality. Taking that came with a full strong fish, it is amazing. Recommend.
Looks cool!!! happy. Like shorter so taken!
Good, just not my shaped.
perfecta, me gustó!
I arrive the estimated date, I arrive in a detail but the store will fix it altiro will buy it again
Good product very satisfied as the picture thank you❤❤
Warm and cute
Super warm! Chile took exactly 2 weeks, good material, it's short so they take it into consideration, I measure 1,53 and I asked for size s, perfect sleeves
The jacket is super!
beautiful will buy another one
Just excellent quality. size matches.
A very comfortable jacket, although I asked for the S and my sleeves were a little short
Very cool jacket!
The jacket came very quickly (unexpectedly), in just ten days, although they promised to send about the 16th, and this is considering that the delivery is not express. With the store did not communicate, but for fast delivery respect, for the winter is the most. Specially ordered the largest size, so as to sit as free as possible. I do not like, however, when the elastic band is tight, I like more free, without gum, but come on, I will remove the Puzo and the norms will be. In short, the jacket is cool, with a coupon paid only 1800, so take it, you will not regret it. As a bonus, the seller put a purple rubber band for hair. A little, but still nice ~
Arrived very fast in Brazil!! Beautiful jacket
I ordered an s they sent me an m. It’s so big. It has a smell. But the jacket is good
The jacket is just fire) the daughter is very pleased!