SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The handbag is cool, but the strap needs to be replaced. Very flimsy strap. A bag with a light smell and a small mint. Probably during transportation damaged (((
It's OK.
Delivery three weeks, for me it's fast, there are parcels of three months. Description matches. The bag is roomy, although the size is small, took for a gift of the daughter, it will be happy, she wanted a small, but roomy. Thank you and for the goods and for the fast delivery
The bag came close to the city, all the yak in the photo, the reminetz so much before the purchase was locked with a small pocket,
The order is satisfied, the quality is good, the handbag is delivered at the declared time for about a month. Description corresponds to reality. Inside the store put the inflatable package so that the bag is not deformed, for which special thanks to the seller!
Cool handbag, came in perfect condition. The store put a gift
Excellent handbag, as in the photo. The only thing is the smell is present, but I think it will fade. Color, as in the photo, bright.
All comply with the description and it would be cool if no small footprint visible per polybag. Quality oceniam 6/10 besides OK.
Получила сумочку. Очень маленькая. Огорчило, что нет ни одного кармана. Цвет ярко-белый. Класс. Внутри вакуумный мешок. Не смята. Подарок. Брелок.
Быстрая доставка, отличное качество. Сумочка понравилась)
I read delighted reviews and ordered a bag, and also a belt in addition. Now the belt looks more expensive than the bag) the bag honestly to say the quality is not very. On the pictures, people look more expensive in appearance, and much. But it will go on a daily trip. Phone, wallet will fit))) Thanks for the gift to the store. I put 5 stars❤& Middot;
It was less than three weeks. I came with jambs, but for such a price I forgive everything))) and so visually cool, in black, the repeshok is not so terrible) inside was
Nice handbag! With a coupon came out 350₽, came a whole, a keychain as a gift. The strap is really thin, well, I think that you can wear it. I ordered another at once. Recommend
The goods came in 3 weeks, the handbag is cool, the strap is not very (((but for the summer will go. I bought for 515₽ of my money is worth it!
Very nice bag same as in photos size well I recommend
Lightning sending. Seller contact. Handbag is super. Before this came Black in excellent performance, and in silver even better. Frankly, I will say that I ordered in other stores exactly such (black) in fact somewhere, but there was definitely a marriage. In this store everything is OK. Plus always! Small present inside)) my best wishes!
For this price, I'm just delighted with the bag Gave weeks for 2-3 There are minor shortcomings in terms of seams and bruises, but that's it. Over time I think it will be necessary to change the strap, because it is very flimsy
сумочка классная, взяла по рекомендации подруги, качество в полне хорошее для такой недорогой цены. Один малюсенький минус -на ручке нитки торчат, но это не критично. По размеру миниатюрная, самое нужное (ключи, телефон, кошелек) влезет.
cute, lovely sleek bag would definitely recommend! also was left with a cute keychain and lovely message :)
Handbag of very medium quality, came all crumpled, on the dispute returned half, the idea is very cool, but the performance is so