SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is very small, the size of the Palm
Excellent bag, came in two weeks, as described and turned out. Delivery very quickly turned out, thanks to the supplier.
Llego antes de la fecha es muy bonito pero es muy delgado
Same as the photo, good quality. Data: The Decorative fabric ribbon and the chain are inside the bag and touch place them. Arrived before time
The truth the bag is very nice the quality is very good I arrive before time and it came very well packed thank you very much
Not very, cheap looks
Very nice handbag. Has three compartments, sewn smoothly and neatly. Interesting coloring. Recommend.
Maleńka, somehow good, zipper Rainbow, nicely made
The parcel came quickly enough that it can not but please!!! The product is of excellent quality and fully corresponds to the store's picture. The order was satisfied. Thank you very much to the seller and good luck in business!!!
Lovely! Small roomy, the belt is long, as I need! And the price is just happiness! I can not download the photo, the bag at work, I took it for work, I put a smartphone, cards, money, and all the necessary trivia needed during the working day day. I want to order more in gifts for March 8 to colleagues.
Отличная сумочка, имеет 3 кармана, размер не большой, очень понравилась. Всем рекомендую!
Handbag for such money is very cool. Recommend. Gave it to her daughter. The daughter is happy. Now we are waiting for summer to sweat it. In the photo, the handbag is already with a keychain, the daughter hung
Handbag is super! Small but perfectly suitable for walk