SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Item not compliant It is a bag for baby girl
I ordered a bag from this store, came a completely different model cheaper at a price. Zaport decided to make a refund at my expense, only then the money will be returned. Naturally, the reverse delivery will be more expensive for me than the bag and I will not return it. In the end, I stayed with a shitty bag at an overstated price. Seller cheater! And sapport plays such scams on hand.
Все пришло. Все хорошо,сумочка чудесная. продавца рекомендую,доставка быстрая. Сделано все аккуратно.
Handbag is very beautiful, there is no smell, corresponds to the description
Beautiful good
Love this!!!!
доставка25 дней.с продавцом не общались.сумка просто восхитительная,то что хотела,как в описании,и цвет,и размер,пошита аккуратно,замочки работают.очень довольна покупкой.
Handbag cool! Corresponds to the description. Thank you.
The handbag is pretty, it came exactly the one I wanted. I did not communicate with the store. Sent immediately, came to Abakan quickly. To the seller Thank you 5 +++. Recommend.
The handbag is very beautiful. Neat, for the summer is very good. The order came quickly. in a celofan bag, the bag is crumpled, I hope everything will smooth over time.
The handbag received on time, thank the store that he did not pull with the shipment. The picture on the bag is not the same as in the picture, much paler. But also not bad, beautiful. Such leatherette, if you can call it that, more like a dense client, in our frosts a stake will rise and crack. But for the summer, that's it. Thanks for the fast delivery. I did not have to communicate with the seller.
Very nice handbag and delivery fast, thank you,
Lovely handbags for the summer, light and comfortable. First I ordered myself, and then all my sisters and demolition as a gift.
The handbag arrived far quicker than I expected and is everything that was described except that the colour was not quite right but that does not matter. I love it. Many thanks
миленькая сумочка на лето
Very fast delivery...!!! Handbag-very gentle and beautiful ..!!! Thank you so much!!
Neurovirno shvidka delivery to Ukraine (11 dnev), reviews at the day pay off the castle. Duge zadoveniy, uncle.
Cute handbag for the summer. I liked it.
excelente. muy buena
Packed weak, two thin packages, but the bag is whole. The smell of course is special, hangs on the balcony weathered. The main thing is that my wife liked it, comfortable and roomy. To the touch slightly harsh.
Beautiful, small handbag. To store Thank you for fast shipment.
In general, another bag was sent. But the money was returned, at least thank you.
Handbag-holiday! Flowers on the photo are brighter than on mine, and so simply lovely, my mood is invented! Thank you!
perfect as shown on the picture. Good bag.
The bag is simply chic, it came very quickly, did not communicate with the store, in general, very satisfied with the purchase