SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description, the quality is good, I took the size of one bigger, came up
Cool!!!!!!! At 39,40 - 42 size perfectly fit!
Came in 8 days to Germany! I order Already the second, the first were black. Comfortable, beautiful. Glue does not smell like black. Look impressive. At the foot of 26 cm came 42 RR, they are small. Usually I wear 39-40 European. Cool sandals, take it. Test drive black already in a few hiking many hours of walks arranged, all the rules. They didn't even rub anything.
Always order one size larger.
Excellent sandals, as in the photo 1 in 1. very comfortable, walked at once, nothing anywhere is worn, the legs are not tired. It's super. When unpacking in the nose hit a sharp smell of glue, but for one walk almost completely weathered. Germany reached 9 days. At the foot of 26 cm ordered 42r-r, as poured sat down. Immediately and White ordered, as these measured.
Very cool, take a larger size, quickly came
Lightweight, compatible with description
At its 39-40 ordered 42 size. Came up. Only calculated on a slightly wider leg. I have a narrow, but due to laces tightly sits. If we raise the legs of a large then better than another insole stock) attacks are steep))
Before Omsk, the parcel was a month. Very very comfortable. A little bit small on the floor of the size, you can even order more
Natherla in the first 3 km
On the size 38,5 I Order 40. Four already! Comfortable! I wear the second year. Everywhere! The sole does not really wash out, but I love them. For the season there are two. Then they crack. 1300₽ in Novosibirsk
Very nice, But young are not the carvings REM
Make sure you have the sight size. They look so cute but to small for my clients. I had to give to children.
Very nice. The number matches
They are fantastic, short shipping time and super comodos I recommend
Very happy customer