SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
very soft,and beautiful lace material,I love it
For 230 rubles. Nice bra. No different from others. I have for 4000 Rubles. Lies, as it turned out to be completely unbearable. This one can be taken.
Gavau gan greitai. Atsiuntė du užsakymus vienu siuntimu. Chalatukas puikus, tiek kokybe, tiek išmiera. Tikrai rekomenduoju šį pardavėją. Ačiū
Excellent
I ordered 2 times, the size approached
Tieši tā kā attēlā, pasūtīju 30.06., saņēmu 18.07.
The goods are quality, the size matches
Super. I'll take other flowers.
Very beautiful. It's not the first time I order. All is well
The goods came in 3 weeks in Belgorod. Tracked all the way. The quality is not bad, the lace is soft, the sizes correspond.
It looks pretty. But the side Bone immediately jumped out. Marriage.
I did not have to communicate with the store but the article fully corresponds and the size also corresponds
Beautiful bra, nice value for money, the finishes are not great but it goes for me,.
Bustier corresponds to the size scale, the quality is excellent, I advise
Looks great, feels nice, good quality
Is very good
Ordered goods 12.06. In Minsk, the parcel received 5.07. I order such a bra for the third time, different colors. Size fits. I have 85 V, I order in 38, 85. Recommend.
Approached perfectly, good quality
I take it three times, I'm glad that now it's fast. The goods are also satisfied. On my chest shape is an excellent model. I did not communicate with the store.
OK
So-so. Lace looks worse than in the store's photo. The size is the same, the Cup does not measure much.
Comfortable soft
Liked, sewn qualitatively, does not stick out, there is no smell. The size approached. Delivery to Moscow about a month
Very nice product
Everything came up. The size and quality is super. Recommend. I will order more