SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Wonderful
This option is of good quality.
Delivered quickly. Quality is good. worn and washed well. The dimensional grid corresponds to the description.
In principle, the goods are not bad, if you do not find that the strings stick out everywhere. A good option for those who do not want to spend on expensive underwear for work or how. I got a little deffect, really. Sewn plate on the side broke lace, I do not know how it will be worn if sewn. I do not shoot the stars, because the store accepted the dispute and returned some of the money to me. I buy 85 V, I fit in size. No big pushappa that I like
Ordered for spouse, quality satisfied, in advertising, the store does not indicate the size of the Cup, arrived 2. the order arrived in 3 weeks. Seller recommend.
Quickly sent, the quality is great! The size went. Thank you!
Product complies with the description. Suggesting the other opiniami wzięłam bigger size. Cup Around, whereas in the circuit of a little loose.
Delivery is fast, looks like in the picture, the size approached, 95c to 50 size.
i orded more . perfact
The size corresponds, the quality is normal, very soft lace. On C85 took 38/85 perfectly fit
Quality is good, goes in size, sits well.
Very good quality did not expect even
I liked everything, I chose the size of my already purchased bras. Everything came up! Thank you. The only prices rose, ordering now is not profitable. I did not communicate with the producer.
The order was three weeks. I'm delighted with the quality of sewing Super!!!! Everything corresponds to the description of the goods. Thank you to the store))) it's nice when reality corresponds to the picture. I recommend the seller!!!!
Super! Rosemirna's a little girl. At the weight of 79/100 took 80C. SIV Bajo.
Good qulity. The dimension table corresponds. Thank you!
The quality is good, the seams are neat. Size fits. Delivery to the point of issue in Kaliningrad for 2 weeks
Wonderful quality. guipure stretch. very soft. Cups pitted, but with a firm textile lining. I took the size of 95 V sat down as a native.
I ordered the second time from this store. The quality is excellent. The color is chic. the shape gives excellent. I will still order. The price is too cheap for this quality. Recommend. The only negative, the order went to St. Petersburg for almost two months, and is not tracked for a long time.
The parcel went to Rostov on Don for three weeks on my size 75 V took 75 V, I'm a little too big, but not critical, not very neatly sewn, and it's not. In general, not bad. Evaluation-for triple in general.
A good bra, excellent quality, delivery is not a long table exact in size, not malomerka.
Not quite smooth lines, but not bad sewn, soft, comfortable, beautiful color, I really liked it, right in size approached, thanks
Everything is fine, as last time, qualitatively sewn and sits perfectly
It takes a while but it's excellent! I found my Mexico size I'm 36C. I ordered 80C and it's perfect, the very soft lace, it's white and it fits very well! Sorry I don't know how to upload picture! I highly recommend