SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Arrived very fast, but not fit, little for my mother.
маломерят на 2 размера
Son bonitas y cómodas, pero tienen olor las he dejado al aire para que se vaya el olor ese que tiene
preciosas y muy comodas, llegó antes de tiempo.
Super as usual I recommend to for it made the 3rd pairs very comfortable
заказали на размер больше чем надо, но и тут не угадали надо было ещё больше. Да и дело не в размере они оказались узкими
jamais reçu le colis.
beau
livraison rapide, taille ne correspond pas, il aurait fallu prendre une ou deux taille au dessus. article remboursé dans problème par le vendeur
Excellent sneaker, lightweight, high quality, shipping to Moscow (15.04-28.04), the foot 24 cm ordered 39, fit perfectly. Thank you, and others will be ordered))).
К сожалению посылку не получила.Потерялась у нас на почте(.Продавец ответственный,пытался решить проблему.По итогу вернули деньги без проблем.
Match the product description. The detail and color are beautiful.
The order is decorated on 09.04.22. G. Received 26.04.22. G. Women's slippers, soft with embroidery, casual, with an open toe, on a flat platform. The store did not pull with the shipment, the parcel was tracked. Correspond to the description.
Order received. Thank you! At 38 r-r ordered 40 RR. Everything came up. Its price the product corresponds to...
Very beautiful and comfortable
Very comfortable. They weigh nothing. I guarantee the store. Thanks
hi hru really i am disappointed about this items because the bottom sole is just like plastic,,,,,not rubber,,,,,,,i am sorry to say that i cannot recommend this three products to other ,,,,,,san
Arrived fast
Super
Delivery to Moscow 3 weeks. Very cute slippers. At 38 the size took the 40th, in size just, but were narrow on my leg. I gave it to my sister, she is delighted.
Size did not fit, small, average quality
Beautiful good quality sandals.
Excellent slippers, I recommend.
I took one size bigger than my size (24cm or 38) just in case. I think the size guide is quite accurate. They are of good quality for the price and comfortable to wear. I might get another pair again.
Customize super Running nice and