SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Choose a larger size. 40 size approached our 38-39. Appearance is happy. Let's see how they will be worn
Does not correspond to the size table! On the size 39-40, took 42 and turned out to be small! Thrown out money! The quality is disgusting, made of thin material, like cardboard. In general, this store does not recommend taking. In the photo decent slaps, came disposable malomerki.
Very sharp smell of slippers. Fit in size, I wear Russian 38 times., stitched with white threads, in general you can wear it, will not live for a long time, the top of the glue is thin.
Slippers are good, as in the picture on its 38, took 38, because the length of the foot in description 24. Were small, very sorry (((. It is necessary to take 39.with the store did not communicate.
Small size I calço.40 and served not wanted to exchange
Before Udmurtia, the order went 10 days-very cute and very light, a little did not guess with the size, I will order more.
Very confortable
Flip-flops are very light, soft. At its 35 took 36. They smell like glue that they do not like. Came quickly, comfortable, stitched. Let's see how the sock will be. Took black, photos fully correspond.
As shown in the picture. Very light and comfortable to wear and very fast delivered.
Very good product. Perfect size and top comfort. I recommend
Cups are small, and the volume of the sole
Cool sandals. Thank you.
The product came to Moscow in 20 days. it corresponds to the description of the store I recommend.
The sandals are very nice, it is as shown in the picture, I asked for one size more for the size is smaller and I fit perfect
The best slaps I saw, they went for 12 days, and apparently they did not have time to ship and sewed them on the move, because I did not see such a smooth cut cut For 300 such a "quality" is better on the bazaar to buy, an oak plastic sole with a tractor protector only for giving and created to kill them there and forget. Unpack better in the open space, the "aroma" of new shoes will fill the room.
Unfortunately received size 35 instead of size 38 ordered otherwise the shoe is in accordance with the photo
Good I it
Comfortable light beautiful
Beautiful slippers! The sole is solid. size 43 on the Russian is 41 size. On a broad leg. Recommend.
It’s Doesn’t like in a photo :-(
So nice
They are perfect for working
Is a sandal common but light to floor… top are average quality and sole good.
There comes another model and no flowers.
I get another model of sandal