SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super nice and sweet. Adorable.
As on photo
A significant colour difference, otherwise very close, super comfortable, and snug fit, seems to be strong and well made. Fast shipping, too.
Fast shipping and exactly as described. Size up when buying.
Extremely fast shipping considering it was being shipped to the us. Got here in 2 weeks/ less than 3 weeks.
Very cute and perfectly fine. The color is beautiful. Thank yoy
My daughter stated that these are fluffy and comfortable. Great quality for the price and unique.
Soo soft and soothing exactly like the pic!! I wanna buy one again TT
Very good quality!
Absolutely in love with these slippers!! They’re so soft and have good cushion. I’m sure it’ll wear away over time but they’re super adorable.
Very comfortable and warm. I would say the actual size runs small, so pick a size up.
From all places, the fishing line sticks out, very simply on the ignorance to puncture the leg. Had to trim the sticking pieces of fishing line (up to 2-3 cm long)
Cute, fluffy, but small. On the Russian 39 Chinese 40-41-heel hanging, I would like another centimeter Slipper to add
Got this for my mother, the color was a big off from the picture and the size I ordered was a bit small but that was on me because I didn’t know her size, I would order a size up if you want it to be roomier if that makes sense lol
Slippers are very beautiful, but small size. In my 38-39 it was necessary to take somewhere 41
Very soft, cute and comfortable slippers: :)) first you need to get used to them, the size exactly corresponds, everything is intact, the Pushok should be loose and the picture. I really did not try :) The only negative, in my opinion, is that they are not the foot, That would warm up, but strongly sweats, it's like the effect of a bath
Like in the picture. Very funny.
Shipping is fast. Sterling is slightly squish, came from. Short hairs. Actually look cuter long data picture more than pleased with it fit four.
The quality is excellent! Really malomerki, thank you very much for previous reviews
At 39 size is very comfortable and slightly have stock, the quality is good
At 39-40, barely climbed, I hope, a little carried and the heel will stop hanging. Soft, beautiful. Fur comb, and as from the picture. Sent in the popirka, which is interesting.
Slippers are very soft! Just amazing) delivery to Samara 10-12 days