SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buena atención del vendedor, se presentó un problema con el envío y lo atendió de inmediato
все отлично, по размеру подходит, кофточка мягкая , тёплая , приятная к телу
Sweatshirt for size XL is very huge, I wear 48-50, great, it was necessary to take 48
мягкий, заказала на размер меньше. как по мне рукава длиноваты для данного размера, надеюсь что если взять на размер больше рукава до колен не будут))) рисунок хороший, яркий, как на картинке. после двух стирок при 40 градусах не стёрся
Just super cute!
The sweatshirt is not cotton, but also not expected. The picture as stated by the store, bright, does not paint, does not shed.
Super surprised I love, and really amazed by the gently of the tissue. Keep warm with this winter announced
соответствует описанию, качество отличное. доставка 13 дней.
I took the size L, 46-it turned out to be large. I think that you need to take the size in size. Well, and so is the usual sweatshirt.
The color is not orange, but Terracotta
Great, quite in accordance with the description.
Delivery to Chernigov 17 days. The quality is excellent, especially for such money. There was no need to communicate with the store. I recommend this seller.
Very cute! Kind of see through but nothing a turtle neck can’t fix lol
Awesome jacket, super-soft, comfortable. Quality print, terribly satisfied!
The order came, but I was upset, because the size is too big, it was necessary to order less, so the photo took with the sizes in centimeters. The hoodie itself is synthetics, but soft and pleasant to the body. The elastic on the sleeves and at the bottom is very loose. In general, I recommend
Soft, warm, let's see how after washing the sticker will behave
On her S ordered M, pidiywal. It's not for the winter. I recommend it.
Excellent quality! Seller Thank you!
It came quickly the quality will compose the price, after the first wash did not crack the print, let's see what will happen next
I liked it very much, I chose the orange color, I ordered it at 46 L, it's a bit too big but I chose it. To Kiev there was a parcel of two weeks. Material does not understand what slips but on fleece, for such a price is excellent
Will go for a gift, so until it opens, the material is not bad, it is interesting how much the knurling will live) but if you correctly handle the thing, do not not