SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came from China in 10 days! Super!!!
Excellent sweater, very cute, warm, good quality, I highly recommend this store!
The jacket is super soft, the pattern is a sticker of course, but cool. Here with the size lost! I have 50 size, took XXL, and it's huge to me... Sleeves even at two sunsets are large. In St. Petersburg reached in 13 days
Good quality, a bit synthetic but nothing the bothers me. The print is decent, it held well with a 30° wash and looks great, just like in the pictures. The material itself is a bit thin but it's ok. Came really quickly.
Very good sweatshirt for the cold, the exact size, is European size and I 've washed it and it's perfect, a good buy, I'll buy more from this store
A little bit bigger than my imagination. But still good. Warm and fluffy inside.
Very warm. The quality is excellent, the threads do not stick out, the seams are strong. The only drawing does not seem very reliable. I'll see how it will be after washing. And so everyone is happy.
I took the size L for height 167, although I usually wear m. I wanted to be more free. Color and pattern are straight As in the photo. Fabric-pure synthetics, as well as creaks) soft inside and very warm. Cuffs, gates and bottom are very "liquid" and thin, quickly stretched. So I put a rubber band in there. In Moscow came less than a month
Adorable, exactly the size I had ordered. Took longer than usual, but worth it. Recommend :)
Very strange sweatshirt: sleeves along the length of the basketball player. And also very bad elastic bands on the neck and cuffs. Well, don't think they're just a rag. In general, in winter, under the jacket and do not remove outerwear in decent places))) with the store did not communicate.
shirt is THICC but in a good way, it's very warm and is fleecy on the inside, better quality than some branded sweaters... reccomend a lot. The image is just the right size on the shirt too <3
Very comfortable, pleasant. The picture sticker is clear, let's see how it will behave after washing. Took XXL at 50-52 sits freely!
The order to Krasnodar went 2 weeks, the soft soft warm fit fit
Soft, warm, pleasant to the body. The color is bright. Came before the stated deadline. The seams are neat, the threads do not stick out. At our 42 size s sat perfectly, not in the guise.
At 42-44 ordered s. Quality norms, fit perfectly.
The sweatshirt is great, the quality surprised me very much. I bought the xxl but I think with the xl it would have been great, however I like it to be baggy the fabric, so for me I look excellent. It's not a thick fabric but if it's pachoncite, it's really worth it. I hope that when you wash you don't remove the drawing and the fabric is not spoiled. The shipment was very fast, 16 days to my city.
Delivery in the declared period. Packing standard synthetics on my feelings is unpleasant. A sticker with a cat-very quickly destroyed. There is a smell, but not strong. Threads are not fixed, stick out. It's not worth your money.
Thin, soft, pleasant to the touch. For autumn, that's it.
синтетика, но не плохая. тёплый. советую брать на один размер больше
The daughter is happy, says, very cool
The parcel came and Kiev for a month. The sweatshirt is not bad, sewn well, the material is mainly polyester, the sticker keeps well. For a girl 13 years old og 83, OB 85 took the size M, turned out a small oversize. In general, I recommend.
Брала толстовку в комплекте с футболкой для дочери,, не посмотрела размерную таблицу и взяла Очень большой размер, буду пристроить. Толстовка синтетика, в магазине бы такую не взяла, а футболка понравилась по качеству, хотя и не чисто х/ б. Дочь футболку носить будет, спасибо. Для сведения XXL это где то на 54-56 размер
Class blouse, warm ale is not much. According to the rosemary, it was not critical. On the River 163, OG 90. Recommend
Synthetic, but pleasant to the touch))
It's not very thick but it's very nice to the very warm touch. I like it very much.