SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good jacket (synthetics), thin fleece, color and print bright
Уютная, приятная к телу вещь, только рукова немного длинноваты, но это ерунда. Очень довольна покупкой. Пришла быстрее, чем я ожидала.
Excellent, bright, warm. Super!
Nice design, material according to value. Fast shipping to Chile, about 15 days
Excellent warm sweatshirt, sleeves are long only.
The fabric feels like glass, the product does not fall into the taste
The seams are well stitched. The daughter has a size m. But they took L specially (loves it more freely). Pleasant to the touch. But the sticker seems to fly away when?-I don't know. Estimated delivery time was September 20, but received a little more than a week later
The sweatshirt is quite good. There is a warm lining,. that is, it is not quite thin. The body is pleasant. Drawing sticker (very like)). On the parameters og 90, OT 70, OB 100, took L, wanted more freely option, but you could also take m, in principle. Recommend
Soft, pleasant, dark, figure
The goods came less than 2 weeks before Moscow. At its 46-48 took L. Perfect. Fabric 100% synthetic. Heats. Not much electrified. The wind is easy to blow. Gets dirty quickly. It is washed and washed also easily. After the first wash, there are no spools. The drawing did not crack. Recommend
My height is 170, I wear S and M, I ordered L, so that it was not tight, the jacket sat down as it should. Material-synthetics, the picture is clear.
It's a top quality sweatshirt.
Warm sweatshirt oversize. No smell great gift to the girl
Super soft inside and big!!! I love that its oversized
love my new sweater a lot got it in a larger size for over size sweater as well material is soft to touch. do not dryer.
very soft and matches description! I haven't washed it yet so idk if the print will come off, but it's very warm and perfect for winter.
It's super. Good qulity. The size approached. Quickly received my order. I'll take more for my daughter)
I'm surprised how fast I got this. It usually takes forever and a day to get anything from this site. The image on the sweatshirt looks like it will eventually crackle and start to peel off, but it is what it is. I got an XL and it's very roomy, the fabric is soft. I'm ready for the fall!
This is a delightful sweatshirt! She is super soft, warm and pleasant!✨ The picture is a sticker, but a quality sticker (washing is worried). The lower elastic band seems weakened and stretched, but in fact it is not. Order, you will not regret)) On height 170 weight 54 (wear size 42 or 44) just right village m
Товар обалденный, взяла М! На 44 хорошо! Но если кому нравится свободно, можно L! Продавца рекомендую! Доставка быстрая, до Екатеринбурга 2,5недели!
Zamówiłam 21 czerwca dostałam 15 lipca.Na moje wymiary 98/73/103 zamówiłam rozmiar L pasuje,chociaż M też by była dobra.Fajna bluza chociaż z poliestru.
Quality is good, nice to the body, took the size "s", satisfied with the order, though it went longer than I expected.
Excellent quality, very soft sweatshirt.