SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sizes larger, took two of the same size, but some were just parachute
Pleasant to the touch fabric in the hem. From the Inside, a gray cotton gusset, the choice of color is strange, well, come on. At about 100 came up size XL, fit and a couple of cm in a large or smaller side. After three putting on, the side seam split, sewing is not a problem, but unpleasant.
Good Goods, without marriage, but thin. delivery on time. Reliable store. wife is happy
Good panties, thinner than I thought, at 44 size came up perfectly, I recommend to buy.
Everything is wonderful! Good qulity. At 42 Russian size sat very well. Peter went a little over a month.
Panties of good quality. The fabric is tender. Everything is sewn well. But on about 105 back to back. I love it freer. For this money everything is fine.
Good, pleasant in quality panties. Landing low
Good, soft, stretch. Looks like HB.
It's a lovely design and good quality. It really is a good gift for your beloved. Thanks!
Panties are good. At 46 size, ordered XL, approached. Thin, pleasant. After washing, the form did not lose. You can take it. Delivery, it was a month.
Height 166, weight 45, waist 66, hips 85, here took M, approached well, the quality is good. Buy at a discount in the barcode!
The quality is good, the size of a dense Girl 8 years old approached.
good panties, thanks
Panties are soft, HB. Landing is not high, rather low. On my m bought L and they sat quite tightly. In the legs, the rubber bands are tight. I like a more free landing. Malomerki. But maybe they will stretch.
Panties quality, I recommend
Cute, on the hips 93 XL sat well, do not press, if you like denser, take a smaller size
Excellent underwear, comfortable, in size! Very fast shipping!
Comfortable, comfortable and fit in size, I recommend! Unexpectedly fast delivery! thank you!!!
Order from 28.06 received 29.07 in the Sakhalin region I took XL to Russian 50th sat down well.
The fabric is pleasant. The size approached. Cute design.
Linen is gentle, pleasant to the touch. At its M ordered XL. it seems that freely sit. It would be possible and L, probably. i will wear it. Bought for 96,44 rubles.
Pretty panties. She took a teenager.
On the photo a little different model sent, but they turned out to be the most convenient of all ordered. Moderately dense. On the ass 103 cm sat well, does not press anything. Soft, stretch well. Landing medium.